Support and savings, down to the desktop.

Manage assets and streamline processes for printers and end-user devices throughout your enterprise.

The Printing & Personal Systems Group of SMS provides maintenance and management of client devices, including desktops, laptops, tablets and printers – for all major OEM brands and will do so under a single contract. In addition to break/fix maintenance support, the Printing & Personal Systems Group provides Managed Print Services and lifecycle services for client devices.

Learn More

Break/fix maintenance support is entirely customizable, as per the unique needs of each client – same day response and same day return-to-service are welcomed exceptions to traditional SLAs. Managed Print includes remote monitoring for maintenance and consumables, customized SLAs, just-in-time supply delivery and fleet optimization guidance for cost reductions. Lifecycle Services can include large-scale deployments, migrations and asset disposition services.

  • SLAs designed specifically to client requirements
  • A distributed infrastructure of local technicians, skilled across multiple OEM brands and platforms
  • Level 3 Help Desk, fully staffed 24x7x365, available for triage, diagnostics, resource management and client service
  • OPEX optimization guidance through Managed Print Services
  • CAPEX optimization through Lifecycle Services, including secure disposition
  • Direct support, with emphasis in North America
  • Supported client device OEMs: HP, Dell, Lenovo, Xerox, Lexmark, Samsung
  • Custom break/fix support and custom SLAs for desktops, laptops, tablets and printers – all under a single contract
  • Robust business partnerships to extend client options
  • Maintenance support, installation services, staffing, integration and depot services
  • Custom lifecycle support such as large scale deployment, migration and disposition services
  • English-speaking Contact Center support and Level 3 Help Desk support, 24x7x365
+ What makes SMS different?
  • SLAs designed specifically to client requirements
  • A distributed infrastructure of local technicians, skilled across multiple OEM brands and platforms
  • Level 3 Help Desk, fully staffed 24x7x365, available for triage, diagnostics, resource management and client service
  • OPEX optimization guidance through Managed Print Services
  • CAPEX optimization through Lifecycle Services, including secure disposition
+ How does SMS serve you?
  • Direct support, with emphasis in North America
  • Supported client device OEMs: HP, Dell, Lenovo, Xerox, Lexmark, Samsung
  • Custom break/fix support and custom SLAs for desktops, laptops, tablets and printers – all under a single contract
  • Robust business partnerships to extend client options
  • Maintenance support, installation services, staffing, integration and depot services
  • Custom lifecycle support such as large scale deployment, migration and disposition services
  • English-speaking Contact Center support and Level 3 Help Desk support, 24x7x365
Questions? We’re here to help 24×7