Service Contract Audits

• Do you have duplicate coverage on the same device?
• Do you have critical coverage for non-critical systems?
• Do you have multiple service contracts covering the same device?

If you answered yes to any of these questions, you need to consider SMS as your maintenance provider.

The OEMs often make mistakes with support coverage. Some systems or devices may have duplicated coverage while others may have higher service levels than are necessary.  Our contract audit service helps you determine the correct service levels for all the systems and devices found in your data center.

The Gartner study shows:

“Our research indicates that robust, credible hardware maintenance competition will typically reduce the incumbent vendor's original bid by more than 20%, or save more than 40% by outsourcing to reliable Third Party Maintainers.”

 Gartner, ISMM Market Study
 March, 2004

Service Contract Audit Tasks

• Audit Your Current Environment: SMS will conduct a physical audit of your IT assets against the manufacturers database or contract documentation. This information is used to eliminate unnecessary support expenses for hardware as well as software maintenance.
  
• Evaluate Current Service Levels: SMS will evaluate areas of exposure, lack of coverage, and excessive coverage of devices for both hardware and software. We provide a concise report that includes industry standards and expert recommendations that evaluate the necessary service levels.
  
• Provide Recommendations: SMS will recommend coverage changes for those systems whose support needs to be terminated, dropped, enhanced, or modified.
  
• Management Program: Our singlePoint™ application enables you to manage devices covered under SMS maintenance, manufacturer warranty, manufacturer maintenance, or no coverage.
  

These actions, when combined with the cost effective nature of SMS's third party support, provide you with a significant reduction in your maintenance costs.