Packaged Service Descriptions
We can watch over your computer system. We can watch over you business.
SMS delivers the professional services you need at prices you can afford with terms to meet your needs.
- If you need an expert to check on a system once a quarter, we have a solution.
- If you need an expert to administer your system daily, weekly, or monthly, we have a solution.
- If you need a special solution like moving your data center once, we have a solution.
Our skills cover all the systems and storage that we support!
| Service | Delivery Frequency | Brief Description |
|---|---|---|
| Systems
Monitoring Storage Monitoring |
Daily | SMS checks all device system logs via real-time monitoring and/or explorer scripts. The results are reported back to SMS field engineers near your locations so that proactive remediation can occur, if needed. |
| OS Patch Analysis and Management | Monthly Quarterly Yearly |
This service covers the operating system and related sub-systems. The field engineer discusses with you the recommended patches and their applicability to your devices. |
| On-site Technical Service | Monthly Quarterly Yearly |
This service includes availability, capacity and performance, security, upgrades, and infrastructure management. You can choose an item from the service menu or work with the account manager to develop a customized technical service. |
| System-wise
Health Check Storage-wise Health Check |
Monthly Quarterly Yearly |
SMS
uses diagnostic tools to assess the computing environment of your
devices. A series of diagnostic tests are performed to compare
your computing environment to accepted system management practices. SMS then provides a report that details the findings, highlights the conditions that require resolution or investigation, and recommends a suitable course of action. |
| Telephone Assistance | Daily | SMS provides basic information and telephone assistance for installing patches, operating system questions, and upgrades. |