If youre like most enterprises, your infrastructure is comprised of a combination of mission critical, advanced technologies and End-of-Sale products. Regardless of the composition of your assets, SMS can provide a flexible support solution to meet your exact requirements and budgetary needs.
- Are you looking for unparalleled capabilities, knowledge and options for Cisco support?
- Are you seeking a partner who really understands multi-vendor asset management, contract management and incident management?
- Do you want a partner with comprehensive 3rd party capabilities for End-of-Support products?
- Do you want a comprehensive post-procurement lifecycle partner including localized, expert deployment capabilities, MACD services, and asset disposition including configuration erasure and redeployment or recycling?
If you answered yes to any of these questions, SMS can help.
Cisco and SMS offer cooperative services, SMARTnet UPlift™, as well as SMS direct offerings to create a total solution that meets your requirements and reduces total cost of ownership. SMS is a Cisco Premier Partner and offers a comprehensive portfolio of Cisco maintenance offerings.
SMS offers an unparalleled portfolio of Cisco and SMS support services!
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SMS uplifts SMARTnet to utilize basic Cisco contracts and provides SMS sparing, local on-site engineering and other value added services to meet your specific SLA requirements. |
- Cisco Base software contract
- Access to Cisco TAC
- Access to all IOS and bug fixes
- SMS hardware Sparing
- SMS Service centers are located nationwide
- Uplifted SLAs are available for sparing of critical assets
- Onsite support available
SMS will use its own W2 employees working out of our local service center to provide you with onsite support to meet your SLA requirements. - SinglePoint Access
- SMS’s ITIL based web portal for secured, shared, asset and contract management
- Complete case history tracking and archival in singlePoint
As a market leader in Cisco and networking maintenance solutions, SMS provides multiple support programs to assist you in meeting your comprehensive requirements. Tying it all together is SMS’s ITIL based portal, singlePoint, providing extensive insight, management and control of your multi-vendor assets, incident history and contracts.