- End of Support (EoS)
- Soon to be End-of-Support
- Passing the End of Software Maintenance Release milestone
If you answer yes to any of these questions, SMS can help:
- Do you want a partner with comprehensive 3rd party capabilities for End-of-Support products?
- Are you looking for unparalleled capabilities, knowledge and options for Cisco support?
- Are you seeking a partner who really understands multi-vendor asset management, contract management and incident management?
- Do you want a comprehensive post-procurement lifecycle partner including localized, expert deployment capabilities, MACD services, and asset disposition including configuration erasure and redeployment or recycling?
We are a Cisco Premier partner focused on support and service programs, designed to meet your support requirements and reduce total cost of ownership. SMS leverages our experience with supporting the major OEMs, along with our capabilities at supporting complex Cisco environments and products. SMS Direct Support is a comprehensive offering suitable for numerous environments.
SMS Direct provides you with a powerful support option!
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SMS Direct Support for
Cisco products provides an outstanding offering for many
network components for:
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SMS Direct Cisco Support Components
- 7x24x365 Call Center for call and creation of an incident via phone or email
- 7x24x365 Configuration and Trouble-shooting Root cause analysis, configuration and troubleshooting
- SinglePoint Access
- SMS’s ITIL based portal for secure, shared, asset management, incident management and contract management.
- Complete case history tracked and archived in singlePoint portal
- Sparing
- Service Centers nationwide.
- Uplifted SLAs available for sparing of critical assets.
- On-site Support
SMS will use our own W2 employees, working out of our local service centers, to provide onsite support to meet your SLAs - Monthly Maintenance Charges
Move, add, change or delete at any time and have your support contract pricing adjusted accordingly.
As a market leader in Cisco and networking maintenance solutions, SMS provides multiple support programs to assist you in meeting your comprehensive requirements. Tying it all together is SMSs secure, web based portal, singlePoint™, that provides your with extensive insight, management and control of your multi-vendor assets, incident history and contracts.