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Cisco SMARTnet is still the choice for support for many technologies and other Cisco support requirements.

  • Are you looking for unparalleled capabilities, knowledge and options for Cisco support?
  • Are you seeking a partner who really understands multi-vendor asset management, contract management and incident management?
  • Do you want a partner with comprehensive 3rd party capabilities for End-of-Support products?
  • Do you want a comprehensive post-procurement lifecycle partner including localized, expert deployment capabilities, MACD services, and asset disposition including configuration erasure and redeployment or recycling?

If you answered yes to any of these questions, SMS can help.

Cisco and SMS offer cooperative services, as well as SMS direct offerings, to create a total solution that meets your requirements and budgetary needs. SMS is a Cisco Premier Partner and offers SMARTnet as part of its comprehensive portfolio of Cisco maintenance offerings.

  • SMS offers unparalleled support capabilities comprised of a comprehensive portfolio of Cisco and SMS support offerings.
  • SMS has a range of network services tailored to help you reduce operational costs, increase stability and to quickly and efficiently deploy network assets.

 

Benefits of a SMARTnet Contract with SMS.

Cisco SMARTnet Support for Cisco Click Button Cisco SMARTnet is still the choice for support for many technologies. SMS will work with you to provision SMARTnet where appropriate in your environment.
Sparing Accommodated through SMARTnet
On-site Support Accommodated through SMARTnet contracts or uplifted onsite support SLA's
Configuration Troubleshooting
and
Incident Handling
  • First call to the SMS call center or direct to Cisco (customer option)
  • SMS handles escalation to Cisco TAC, avoiding timely escalation with SMARTnet.
    o The incident distribution then involves the Cisco TAC, the customer and SMS
    o The customer can choose to be engaged directly with the TAC, through SMS or whatever scenario best suits their needs
  • All incident data is tracked and logged within singlePoint, SMSs ITIL based portal.
  • Cisco is Tier III and Tier IV TAC
    Customer can also choose to open cases directly with Cisco
IOS Updates and Bug Fixes
 		This support is accessed through Cisco CCO