News Articles

Singapore, (May 1, 2012) Richard will be responsible for executing SMS's growth strategy throughout Singapore and Malaysia, expanding SMS's geographic reach and ability to directly deliver best-in-class IT asset maintenance and lifecycle management services. "SMS is excited to have Richard join our expanding global organization of more than 1,000 employees," said Don Doctor, SMS's Chairman and CEO. "Richard brings tremendous industry and regional expertise, supporting SMS's growth strategy of delivering local solutions on a global basis," added Greg Hoogerland, SMS's COO.

Prior to joining SMS, Richard headed the services line of business for ASVIDA Asia Pte Ltd., a leading independent IT support and services provider in Singapore. Richard began his career with Hewlett Packard where he spent more than a decade, starting as a Customer System Engineer and advancing to serve in several key roles including as an Account Engineer, Project Manager, Solution Architect, and a regional Business Development & Service Delivery Manager. Richard brings more than 18 years of experience in hardware support and customer service in the IT industry throughout the Asia-Pacific region.

Please contact SMS for more information on what SMS can do for you in the Asia-Pacific region at info@sysmaint.com.
 

Hong Kong, (April 16, 2012) - Norris will be responsible for executing SMS's growth strategy in Hong Kong and Macau, delivering best-in-class IT asset maintenance and lifecycle management services. "We are excited to have Norris join SMS's nearly 200 employees located throughout the Asia-Pacific region," said Don Doctor, SMS's Chairman and CEO. "Norris's extensive experience delivering IT services throughout Asia further enhances SMS's capabilities in the region and supports SMS's commitment to build local expertise on a global basis."

Prior to joining SMS, Norris served as Vice President for COL Ltd., a leading IT services company in Hong Kong. Over the past 28 years at COL, Norris has served in a variety of roles including Project Director, Technology Director, Data Centre Services Manager, Professional Services Director, Engineering Service Director, as well as Director and General Manager. Norris is also currently Chairman of the IT Management Club of the Hong Kong Management Association.

Please contact SMS for more information on what SMS can do for you in the Asia-Pacific region at info@sysmaint.com.
 

Charlotte, North Carolina, (April 3, 2012) - Systems Maintenance Services Inc. (SMS) today announced that it has acquired Fairburn, Ga.-based Prism Pointe Technologies. Prism Pointe is an independent provider of installation, deployment, and maintenance services for end-user computing and network printer devices to enterprise and government clients globally. Prism Pointe delivers its solutions through a dedicated field services organization with locations across the United States, Germany, Kuwait and South Korea.

"SMS is committed to building a full suite of service and maintenance solutions to support our clients' IT infrastructure assets," said Don Doctor, SMS's Chairman and CEO. "Prism Pointe's services and skilled field organization extends SMS's capabilities beyond our core data center expertise. Together, our global field service delivery organization of more than 600 engineers enables SMS to offer end-to-end support solutions across the enterprise from centralized datacenter assets to networked mobile, desktop, laptop and printer devices."

Prism Pointe will retain its name and operate as a wholly owned subsidiary of SMS.

About Systems Maintenance Services Inc.

Founded in 1981, SMS is a leading provider of multi-vendor IT asset lifecycle services and solutions. With 90 locations across North America, Europe, and Asia and more than 900 employees, SMS provides support for Cisco Systems, IBM, HP, Dell, EMC, Lexmark and other manufacturers' assets.

SMS is a portfolio company of Thomas H. Lee Partners and is actively looking for corporate development, OEM alliance and strategic partnership opportunities. Please contact William Egge at 980-939-7045 for more information.
 

Charlotte, North Carolina, (March 22, 2012) - Systems Maintenance Services Inc. (SMS) today announced that it has acquired Kansas City, Mo.-based IT decision Management (ITdM). ITdM is a technology solutions provider with expertise in professional and managed network services. The acquisition will further enable SMS to deliver cost-effective networking services and provide customers with solutions for the growing demands associated with voice, video and cloud-computing advancements.

"Expanding our network services capabilities is a priority," said Don Doctor, SMS's Chairman and CEO. "SMS's network customers now have access to a single solution provider for managed, operational, support and field engineering services. The ITdM acquisition is an example of SMS's commitment to constant investment and expansion of solutions for our clients as we continue to advance as a global leader of enterprise IT asset lifecycle services."

ITdM will immediately be integrated into SMS's Network Services Strategic Business Unit.

"This acquisition also serves to advance SMS as a strong strategic partner to Cisco and other major networking and telecom manufacturers," said Brett Ganey, SMS's Director of Network Services.

About ITdM:

Founded in 2004, ITdM is an advanced technology solutions provider with expertise in managed services, VoIP and software development. As a longtime managed service provider, backed by CompTIA's MSP Partners Trustmark and committed to Cisco certifications, ITdM's focus on Cisco-based services and Unified Communication initiatives makes the company an industry expert at providing ITIL-aligned monitoring, support and dedicated management of converged voice and network solutions.

By employing collaborative service alignment strategies supported with a diverse range of industry skills and exceptional functional knowledge, ITdM integrates emerging technologies to create differentiated services and streamlined communication solutions that deliver exceptional value and operational stability.
 

Englewood, New Jersey, (February 14, 2012)
Sy will be responsible for expanding SMS's OEM and Vendor partnerships on a global basis and focus his efforts on developing relationships that collectively offer best-in-class IT asset maintenance and lifecycle services.

Prior to joining SMS, Sy served as Senior Vice President/CIO forProQuest LLC, a leading provider of Academic and Commercial Search and Content Management Solutions. Over the last 25 years, Sy has held senior corporate IT and consultancy management positions for a variety industry-leading technology companies including IBM, Hewlett Packard, and Computer Horizons Corp.
 

"Across the United States, there has been an increased demand for municipalities to manage taxpayers funds and meet the citizens needs." says Ed Hemminger, follow me on LinkedIN.  "Ontario County in New York State effectively implemented a public-private interface model to develop a dark-fiber network as a strategic initiative to enhance the countys competitive environment."

"This network would allow for all the towns and cities within the county, as well as key businesses within the county, to be connected through a high speed broadband network. The main purpose of this project was to create a county-wide fiber infrastructure that not only would improve telecommunications, competition, and reliability but also become a platform to enhance business development."

The 22^nd annual American Society for Competitiveness (ASC) conference (October 27-29, 2011) brings together leaders from business, government, and academia to share and discuss ideas, to reflect on experiences and approaches, and to strengthen the spirit of cooperation and collaboration for improved competitiveness.
 

Hong Kong — SMS relocates and expands its Hong Kong service center, continuing to invest in its global operations. The expansion supports SMSs dedication to being a global leader of enterprise IT asset maintenance and lifecycle services and commitment to delivering our responsive, cost-effective, multi-vendor, maintenance services to all customers in the Asia-Pacific Region.

SMS has 25 service centers located throughout China and Hong Kong.
 

"This enhanced DMX support capability enables SMS to provide our customers with a viable and cost effective alternative to EMC maintenance on all DMX-3s regardless of the enguinity code level." says Ed Ismail, Vice President of Enterprise Storage Systems. "SMS is the first and the only third party service provider in the market capable of supporting DMX-3 at code level 5772 and above."

"SMSs proprietary call monitoring and remote maintenance tool vPoint is required for the seamless and proactive maintenance of the array. The expanded version of vPoint for DMX3 provides a comprehensive set of monitoring and maintenance functions that meets or exceeds the support deliverable to our customers."   Ed continues, "SMS is the leading independent service organization providing high quality, cost effective multi-vendor/multi-platform maintenance and managed services worldwide. The addition of DMX3 support is another milestone in our global leadership in the Enterprise storage systems for our customers mission critical data center."

SMS supports the following portfolio of OEM storage products:

SMS supports the heterogeneous nature of SAN with our Storage Area Networks support plan.

Phoenix, Arizona, (February 14, 2011) Mark Murawski had previously served SMS as the Director of the data center relocations business.  During his leadership SMS enhanced the basic box move services and technical services business by adding project management skills to our core offerings.  As a result, SMS now delivers mission critical data center relocations for our new and existing customers.

As the vice president of data center services, Mark will be responsible for:

• SMS data center relocations
• SMS technical services
• SMS ITAD business, IT equipment erasure, IT equipment disposal, and IT equipment recycling.

Prior to joining SMS, Mark's experience at Tandem Computer, Kraft Foodservices, and the Dial corporation lead to the development of a strong professional services business within each organization:

• While at Tandem, Mark developed the professional services business for capacity planning, performance management, and database performance tuning.
• As part of Kraft Foodservices, Mark consolidated over 40 data centers into a central location, planning for systems and infrastructure capacity.
• While at the Dial Corporation, Mark developed processes for change management and problem management that moved the data center organization from being reactive and tactical to proactive and strategic.

Mark and his family currently reside in Scottsdale, Arizona.