Our Customers
SMS Earns your Maintenance and Support Business Everyday.
SMS believes that your maintenance and support business must be earned by your supplier.
All too often, the manufacturer takes your loyalty for granted,
especially after the hardware sale is made. They view post warranty support
as a business that they are entitled to, versus a business that must be earned.
This is not the case with SMS. We earn our customers' continued loyalty every day by delivering service that is:
SMS believes that every customer is a reference.
This has earned us a 99.7% customer retention rate, and a
presence in 60% of the Dow Jones industrial average companies.
We have customers in every major vertical industry, on every major OEM
technology and every geographic area we have chosen to cover.
| Industry |
Locations |
Benefit |
What Customers are Saying |
Ref |
 |
 |
Responsive
Support |
"SMS has never missed an SLA. Your support team knowledge exceeded my team's expectations. You host regular account reviews to ensure services aren't slipping." |
CSP
|
| Local Government |
Florida |
Dell, HP |
|
|
 |
 |
Local
Availability |
"It's been a pleasure to work with the SMS team and feeling reassured
that they are available to assist whenever we need them." |
WLC
|
| Manufacturing |
Pennsylvania |
Sun, Dell, HP |
|
|
 |
 |
Service Quality |
"The service we experience is
outstanding." |
WRL
|
Pharmaceutical
Manufacturing |
New Jersey |
EMC |
|
|
 |
 |
Service Quality |
"I have received specific
compliments for SMS from multiple team members. You are being recognized
by us for
doing outstanding work." |
WMS
|
| Retail |
Arkansas |
HP |
|
|
 |
 |
Response Time |
"It was just so refreshing to work
with someone so customer service orientated and positive even after finding
out it was our error and he had a 3 hour trip ahead of him." |
SMM
|
| Hospital |
Michigan |
|
|
|
 |
 |
Service Quality |
"He really saved the day for me on
my server. He was phenomenal!" |
FW
|
| Publishing |
Illinois |
HP |
|
|
 |
 |
Equipment
Moves |
"I sincerely appreciate your
efforts in getting the equipment ready and shipped ahead of schedule and on such a short notice. All the effort, long days and nights,
excellent team work and, most importantly, can do attitude in achieving/exceeding expectations." |
KH
|
| IT Services |
Texas |
HP |
|
|
 |
|
Server
Replacement |
"Thanks for the great effort you
guys did yesterday to get us that spare server." |
CIG
|
| Financial Services |
New Jersey |
Dell |
|
|
 |
 |
Cost Savings |
"Thanks goes to you for saving us
money and delivering exceptional service!!" |
DNI
|
| Media |
Ohio |
Sun, HP |
|
|
 |
|
Exceptional
Customer
Service |
"He is a credit to your company,
and we very much appreciate the excellent support he provided." |
LMM
|
| Aerospace |
Florida |
Dell PowerEdge |
|
|
 |
 |
Flexibility |
"I would like to thank you for your
great support when we lost a server at our data center after the power hit and
UPS issue that occurred. You came in with a great can do attitude and were
well prepared and adapted and improvised to get the server back on-line in
short order." |
PPC
|
| Motion Pictures |
California |
HP |
|
|
|
|
 |
Service Quality |
"SMS is a group of professionals.
Always a pleasure to work with." |
PFS
|
| Financial Services |
Massachusetts |
HP Alphaserver |
|
|
 |
 |
Service Quality |
"You did your homework on the issue
and remediation options. You came in with all the parts necessary.
You
worked quickly and was very patient. You were sensitive to our needs and
customer impact. You did not leave until the server was fully operational.
On behalf of our Company, I thank you." |
OEF
|
| Internet Retail |
New York |
IBM, Cisco |
|
|
 |
|
Quick Diagnosis
Quick Repair |
"SMS did an excellent job of
diagnosing and fixing the issue, as well as providing updates as they
occurred." |
CSU
|
| Higher Education |
California |
Dell |
|
|
 |
 |
Exceed expectations |
"I really appreciated them going
above and beyond what was expected of them. Thanks to their assistance, we
were able to get these servers back online under the SLA." |
LRF
|
| Legal |
Missouri |
Dell, HP |
|
|
