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Contact us:
Web inquiry
info@sysmaint.com
877-SMS-0123

Service excellence happens every day at SMS because of the efforts and hard work of individuals who know that a satisfied customer is a great customer. To enable our employees to achieve these goals, SMS offers an abundance of professional programs to create customer satisfaction like the:


  SMS Call Centers SMS owns and operates 2 global customer centered call centers:

Uptime is our passion.  Connecting our customers with our experts to resolve their problems is the reason for this investment.

  SMS Client Service Program SMS recognizes that your maintenance contract with us is our service promise.  To give you unequalled control over your contract we provide:
  • Client Service Representatives to assist you with contract management
  • The singlePoint® software application to automate contract management
  • Fix-IT-First® to make sure that nothing is mistakenly overlooked
  SMS Remote Monitoring SMS offers, on select devices, a remote monitoring service that:
  • Informs our call center of the incident
  • Creates a ticket for the incident
  • Dispatches an engineer

All of these activities are monitored through singlePoint®, our integrated, secure, web based incident tracking system.

  SMS Software Assistance SMS offers, best effort professional services for the systems we support.  These services may consist of:
  • System performance tuning
  • System advisory services, storage expansion, and backup

These services are available to assist you with the occasional system advice or problem resolution you may need.

  SMS Delivery Procedures SMS has a flexible, customer driven process for service delivery.  This includes:
  • The on-boarding process and procedures
  • On-site equipment audit and contract reconciliation
  • Service commencement orientation and engagement

Combining these programs with our vast network of trained and certified field engineers, SMS has earned a 99.7% customer retention rate.