Audit and Reconcile Service

SMS always finds savings when we audit your OEM service contracts!

  • Do you have duplicate coverage on the same device? 
  • Do you have critical coverage for non-critical systems?
  • Do you have multiple service contracts covering the same device?

You are not alone!

SMS, as a service maintenance integrator, delivers service contract audits that always produce savings. SMS competitive pricing absolutely produces savings over the Manufacturers Service.

The Gartner study shows:

“Our research indicates that robust, credible hardware
 maintenance competition will typically reduce the incumbent
 vendor’s original bid by more than 20%, or save more than 40%
 by outsourcing to reliable Third Party Maintainers.”

 Gartner, ISMM Market Study
 March, 2004

SMS as a Support  Integrator saves you money by either:

  • Reducing the number of redundant maintenance contracts
  • Replacing coverage for non critical devices
  • Renegotiating with the manufacturer for better rates when faced with competition

Service Contract Audit Description

SMS Field Engineers perform assessments for:

  • Physical assets like servers and storage
  • Intangible assets, like software, service contracts and leases

SMS always finds cost savings when we audit the manufacturers service contracts. We examine your IT assets against your business needs. This tells us which systems need 24x7x4 and which systems need 8x5xNBD services:

  • Audit Your Current Environment: SMS, with your consent, conducts a physical audit of your known IT assets against the manufacturer’s database of information. This information is used to eliminate unnecessary support expenses that include physical as well as software maintenance.
  • Evaluate Current Service Levels: SMS evaluates areas of exposure, lack of coverage, and excessive coverage of devices for both hardware and software. We provide a concise report that includes industry standards and expert recommendations that evaluate the necessary service levels.
  • Provide Recommendations: SMS then recommends those systems whose support needs to be terminated, dropped, enhanced, or modified.
  • Management Program: Our singlePoint™ application enables you to manage devices that are covered under SMS maintenance, manufacturer warranty, manufacturer maintenance, or no coverage. The application is your singlePoint™ of contact for IT contract management.

These actions, when combined with the cost effective nature of SMS Independent Maintenance, provide you with up to a 38% reduction in your systems maintenance costs.