Packaged Service Descriptions
PSDs for Servers
We watch over your systems. You watch over your business.
Fully capitalizing on your servers' capabilities requires a service partner
who thoroughly understands your server technology and systems environment.
That's why it makes sense to partner with the people who know server technologies the best, the experienced professionals at SMS Services.
We deliver industry-leading server services through a holistic, uniquely collaborative approach that spans the system lifecycle. Our people work hand-in-hand with yours to design, build, integrate, manage, and evolve solutions for today and tomorrow.
|
|
Service options include:
- Remote and Onsite preventive, diagnostic, and remedial hardware support.
- Integrated Support to improve efficiency and effectiveness across your multi-vendor environment.
- Mission-critical support to proactively reduce downtime risks; and more.
SMS delivers an unparalleled portfolio of lifecycle services for Itanium-based systems, including the ultra-powerful Itanium-based, Integrity servers. From planning to migration to integration, consolidation, and ongoing support, look to SMS Services specific solutions.
What is a Server Health Check Service?The SMS Health Check is an analysis that provides you with a greater awareness of the potential risks to your server environments focusing on the elements which directly impact system availability and reliability.
An evaluation is done on your server related infrastructure to ensure your environments are running optimally. SMS Senior Consultants will evaluate your environments by checking log-files, parameters set in configuration files and reviewing the future growth requirements, business requirements and other strategic items.
A comprehensive SMS report identifies conditions of attention and makes recommendations on ways to keep your servers running optimally. The SMS Senior Consultant will guide you in planning and implementing these recommendations.
What are the Benefits of the Server Health Check?- Fixes problems before they appear.
- Identifies potential areas of concern through analysis of your server environments.
- Increases the level of availability and reliability by applying recommended best practices that address potential risk areas.
- Reduces the risk of application failure through recommendations and suggested corrective actions, which result in time and cost savings.
- Allows you to better position for the future and gain confidence that your server environment is capable of meeting your business needs.
What do I get for my monthly expense?
| Task ID | Task Name |
|---|---|
| Hewlett Packard Intel Server Health Check | |
| 1 | Customer & SMS Kick Off meeting: |
| 1.1 | Review Server Health Check Requirements with the customer |
| 2 | Project Discovery and Analysis |
| External Review for the following: | |
| 2.1 | SMS management & coordination |
| 2.2 | SMS will perform a visual inspection of servers involved |
| 2.3 | SMS will inspect system fans |
| 2.4 | SMS will inspect cabling to the server(s) 1 |
| 2.5 | SMS will inspect the seating of power cables plugged into the server(s) |
| 2.6 | SMS will inspect the all Cable, Rack & Server Labeling |
| Internal Review for the Following: | |
| 2.7 | SMS will run internal scripts to gather some of the following information |
| 2.8 | SMS will inspect the amount of CPU's installed |
| 2.9 | SMS will inspect the capacity and usage of the CPU's installed |
| 2.9.1 | SMS will inspect the type of memory used |
| 2.9.3 | SMS will review and inspect the Server IP Network addresses |
| 2.9.4 | SMS will review and inspect any server internal storage |
| 2.9.5 | SMS will review and inspect server firmware level |
| 2.9.6 | SMS will review and inspect server OS patch levels |
| 2.9.7 | SMS will review and inspect when the most recent system backup was performed |
| 2.9.8 | SMS will review and inspect all server system error logs |
| 2.9.9 | SMS will review and inspect any clustering if (applicable) |
| 3 | Analysis and Reports: |
| 3.1 | SMS management & coordination |
| 3.2 | SMS will analyze all information gathered |
| 3.3 | SMS will present a full report with all findings and make recommendations |