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If you answered yes to any of these questions, SMS can help. Since 1981, we have set the new standard for responsive, cost effective, network services for most networking products.

SinglePoint is our own secure, shared, web based portal that provides comprehensive asset, incident and contract management capabilities. With singlePoint™, you have visibility into all phases and aspects of deployment and support services provided to your customers and end-users.

SMS Quick Quote
  Click here to get a quick quotation for the Network Services you require.

SMS provides rapid circuit cutover and Customer Premise Equipment (CPE) deployment services. Well work with you to customize solutions to rapidly deploy your services into your customers' locations increasing customer satisfaction.

Once the cutovers and the CPE equipment has been deployed, you may need more.

  • Do you need a sparing solution that provides sparing and onsite engineering?
  • Do you need 7x24, 4 hour onsite response or next business day remediation of mission critical assets?

SMS will work with you to create a custom support model for your customers that meets or exceeds their SLA requirements and substantially reduces support costs.

Save time and exceed your SLA with a custom support solution from SMS.

Suitability We have staging, engineering and depot facilities nationwide.
  • Founded in 1981, SMS is stable, reliable and profitable.
  • With a 99.7% customer retention rate, SMS delivers satisfied customers.
Presence We are local to our customers and have remote support and backup.
  • All our national locations are "bricks and mortar" service centers.
  • All locations stock spare parts for our local customers.
  • All locations have full time SMS field engineers.
Comprehensive We support deliver multi-vendor, multi platform support.
  • Comprehensive, local, technical knowledge.
  • Unbiased technical perspective on multiple platforms.
Service Focused We eliminate unnecessary call triage and delays to deliver expedited service.
  • Service delivery is our core competency.
  • We have invested years in perfecting our service delivery process.
  • Our service delivery process is automated on our real-time, secure, portal, singlePoint™.
  • We have a US based call center.
  • We have a US based asset disposition facility.
  • We have a US based product evaluation center.
Customer Satisfaction Driven We strive to match our customers' operating environment.

  • We have running systems in all our service centers.
  • We duplicate our customers' IT environment, in many cases.
  • We dispatch field engineers with working parts from live systems.
  • We test defective parts in our labs to recreate the problem.
  • This process ensures that we have remedied your problem.