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  • Are you frustrated with the time spent escalating calls through your OEMs Level I and Level II call center to gain access to the resources you need?
  • Are you looking for a more efficient means to rapidly escalate your calls?

If you answered yes to any of these questions, SMS can help. Since 1981, we have set the new standard for responsive, cost effective, network services for most networking products.

Our immediate escalation and notification procedures eliminate the time and frustration spent escalating cases with the OEM. Whether the services are SMS provided or involve a contract from the OEM, we provide the rapid and direct escalation to senior technical resources you desire.
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  Click here to get a quick quotation for the Network Services you require.

Save time and get your network infrastructure back online quickly.

When you call our 7x24x365,  US based call center to open an incident on a network device, it is immediately escalated to our senior engineering team for diagnosis. Our senior engineers stay with the problem, whether it involves configuration, troubleshooting, hardware replacement, or onsite engineering, to ensure adherence to your SLAs.

SMSs real time, custom, ITIL based portal, singlePoint tracks all information related to your incident.  Our experienced call center and engineering staff:

  • Stays with you and your call until the problem is resolved.
  • Treats every call as if its the most important call of the day.
  • Ensures excellence in meeting your SLAs through quick diagnosis and local parts.