| IBM zSeries |
Overview |
Benefits |
 |
With the best value for large-system
hardware maintenance in the industry, SMS delivers the best
service with the highest level of expertise. Just like
the manufacturer promises, we offer:
- IBM zSeries
z9 BC (IBM 2096)
- IBM zSeries
z9 EC (IBM 2094)
- IBM zSeries
z990 (IBM 2084)
- IBM zSeries
z890 (IBM 2086)
and more. |
- Flexibility: Customizable
SLAs, invoicing, and payment terms
- 24/7/365 service and Call
Center for all mission critical systems
- 15-minute response to
page-outs, 2 hours on-site
- "Call Home"
feature on all maintained hardware
- Customizable service levels;
aggressive incident escalation
- Industry-leading field
engineers supported by supervisory support
- Complete inventory of
whole systems and critical back-up parts
- Preventive and remedial maintenance
- Available patch and EC-level
updates
|
| IBM pSeries |
Overview |
Benefits |
 |
We offer maintenance services for all current
and older models of large-system, IBM pSeries hardware, mid-range,
and small servers. The Big Picture models include:
- IBM pSeries
p560Q
- IBM pSeries
p570
- IBM pSeries
p590
- IBM pSeries
p595
- IBM pSeries
p670
- IBM pSeries
p680
- IBM pSeries
p690
and more. |
- Flexibility: Customizable
SLAs, invoicing, and payment terms
- Aggressive escalation
involves senior engineers in all incidents
- 24/7/365 service with
15-minute response to page-outs and 2 hours
on-site
- "Call home"
feature on all IBM hardware maintained
- Skilled and cross-trained
engineers backed by supervisory-level engineers
- Comprehensive pSeries
inventory of critical back-up parts
- Regular preventative and
remedial maintenance
- EC-level and patch updates
immediately available
- Proactive and regular
reviews to improve support
|
| IBM iSeries |
Overview |
Benefits |
 |
With the best value for large-system
hardware maintenance in the industry, SMS delivers the best
service with the highest level of expertise. Just like
the manufacturer promises, we offer:
- IBM
i5 Series 515, 520, 525, 550,
570, and 595
- IBM
iSeries
800, 810, 820, 825, 830, 840, 870, and
890
and more. |
- Flexibility: Customizable
SLAs, invoicing, and payment terms
- 24/7/365 service and Call
Center for all mission critical systems
- 15-minute response to
page-outs, 2 hours on-site
- "Call Home"
feature on all maintained hardware
- Customizable service levels;
aggressive incident escalation
- Industry-leading field
engineers supported by supervisory support
- Complete inventory of
whole systems and critical back-up parts
- Preventive and remedial maintenance
- Available patch and EC-level
updates
|
| IBM xSeries |
Overview |
Benefits |
 |
IBM x86 Series servers have delivered value
well beyond what IBM ever planned. Customers from all industries
have told us that x86 servers are the foundation on
which their businesses are built. Support
from SMS will stabilize your support costs and let you
keep that x86 equipment for as long as you want!
For example, SMS supports the following servers:
- IBM xSeries
205
- IBM xSeries
225
- IBM xSeries
235
- IBM xSeries
100
- IBM xSeries
3500
- IBM xSeries
3800
and more. |
- Flexibility: Customizable
SLAs, invoicing, and payment terms
- Aggressive escalation
involves senior engineers in all incidents
- 24/7/365 service with
15-minute response to page-outs and 2 hours
on-site
- "Call home"
feature on all IBM hardware maintained
- Skilled and cross-trained
engineers backed by supervisory-level engineers
- Comprehensive xSeries
inventory of critical parts stocked locally
- Regular preventative and remedial maintenance
- EC-level and patch updates
immediately available
- Proactive and regular
reviews with client to improve support
|
| IBM Peripherals |
Overview |
Benefits |
 |
We offer support services for most models
of IBM tape, IBM disk, IBM VTS, and IBM connectivity products
like:
- IBM
Enterprise Tape
(3490, 3590,
3592)
- IBM
Open Systems Tape
(3582, 3588)
- IBM
2105 Shark Disk
(ESS F20, ESS
800)
- IBM
Open Systems Disk
(FAStT 200,
FAStT500)
(DS4000 Family,
DS6800)
- IBM 9037 Sysplex
Timers
- IBM 2109 SAN
Switches
and more. |
- Flexibility: Customizable
SLAs, invoicing, and payment terms
- Aggressive escalation
involves senior engineers in all incidents
- 24/7/365 service with
15-minute response to page-outs and 2 hours
on-site
- "Call home"
feature on all IBM hardware maintained
- Skilled and cross-trained
engineers backed by supervisory-level engineers
- Complete IBM storage inventory
of all critical back-up parts kept locally
- Regular preventative and
remedial maintenance
- EC-level and patch updates immediately
available
- Proactive and regular reviews
with client to improve support
|
