If you are looking for a partner who sets the new standard for responsive, customized, third party maintenance for the IBM products found in today's data center, you've found it.

  • If you are looking for cost effective post warranty support, you've found it
  • If you are looking for responsive multi-vendor support, you've found it.
  • If you are looking for local custom support options, you've found it.
  • If you are looking for cost effective asset management, you've found it.
  • If you are looking for no hassle service promise, you've found it.
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  Click here to get a quick quotation for the IBM maintenance you require. We will provide you a formal quotation within 24 hours.

SMS maintains all of the IBM post warranty products found in your data center. We will uplift many of the standard OEM warranties so that you can have mission critical support for the systems that need it. 

        We Offer

IBM Post Warranty Support

I need cost effective post warranty support.

Responsive Multi-vendor Support
I need responsive multi-vendor support.
  • Multi-vendor support is our core competency.
  • Real-time escalation to a "Top Gun" engineer for all incidents.
  • Site and equipment audits are conducted prior to full maintenance coverage.
  • 24/7/365 “mission critical” service to all IBM servers and peripherals.
  • 15-minute response by pager and an engineer can be on-site in two hours.

IBM Local Custom Support

I need local custom support.
  • As a client, you are assigned a maintenance support team to assist with any requests and to proactively pursue better service.
  • You will receive regular preventative and remedial maintenance.
  • Flexible scheduling for EC-level and patch updates are available based on our recommendations.

IBM Better Asset Control

I need to better control my assets.

  • SinglePointtm is available to you for asset management, asset control and service contract management.
  • Regular quarterly client feedback meetings are available to understand and develop processes to further improve our service.
  • Your site and equipment will be audited prior to full maintenance coverage.
  • We offer regular planning meetings to arrange scheduling, clarify objectives, and aid planning.

No Hassle Service Promise

I need a no hassle service promise.
  • Our service promise is the best in the industry.
  • We take your calls, 24/7/365, with our US based call center.
  • We respond with our employees to meet your service needs.
  • We bring our parts to remedy your situation.
  • We dedicate whole systems or kits, kept onsite, or at a nearby location.
     
  • We have senior level systems programmers and administrators available to assist during any hardware incident. This is an optional service available to any client that chooses our hardware maintenance program and is offered at no additional cost.