IBM Storage Products Maintenance

Is your IBM Storage hardware no longer under warranty? Are you looking to avoid a costly storage hardware upgrade? Are you looking for a maintenance alternative that is cost-effective, more responsive, and understands the mission critical nature of your environment? If your answer to any of these questions is yes, then you should take a closer look at IBM Maintenance Services from SMS. SMS leads the third party hardware maintenance market by consistently offering new maintenance engineering services well ahead of our competition at price points that cannot be beaten.

SMS Maintains these IBM Tape and Disk Storage Families

SMS protects your investment in the IBM Storage Family

1. Responsive. You will experience:
• Flexibility with customizable SLAs, invoicing, and payment terms.
• Aggressive escalation that involves senior engineers in all incidents.
• 24/7/365 service with 15-minute response to page-outs and 2 hours on-site.
• "Call home" feature on all IBM hardware maintained.
• Skilled and cross-trained engineers. backed by supervisory-level engineers.
• Comprehensive Storage inventory of all critical back-up parts.
• Regular preventative and remedial maintenance.
• EC-level and patch updates immediately available.
• Proactive and regular reviews with the client to improve support.
2. Cost Effective. You do not have to sacrifice service or support levels in order to meet budget constraints.
3. Consultative. You have access to experts who understand Storage hardware, capacity planning and environment planning.

SMS supports these IBM Shark Storage Products

SMS supports these IBM DS 3000 Storage Products

SMS supports these IBM DS 4000 Storage Products

SMS supports these IBM DS 5000 Storage Products

SMS supports these IBM DS 6000 Storage Products

SMS supports these IBM N Series Storage Products