Manufacturers Supported

HP 9000 and HP-UX Support

SMS Support for Hewlett-Packard HP 9000 and Unix

SMS is your best choice for highly responsive, quality maintenance and support for your servers and storage. Unlike the decisions made by many manufacturers to discontinue support for second and third generation configurations, SMS offers support through the entire useful life of your hardware.

SMS support the following HP 9000 systems:

  • SMS supports the N-class HP9000 servers
  • SMS supports the K-class HP9000 servers
  • SMS supports the rp7400 HP9000 servers
  • SMS supports the newer rp8400 HP9000 servers
  • SMS supports the newer rp8420 HP9000 servers
     
  • SMS supports the EOL D-class HP9000 servers
  • SMS supports the EOL K-class HP9000 servers
     
  • SMS supports the entry Level EOL L-class HP9000 servers
  • SMS supports the entry level rp54x0 HP9000 servers
     
  • SMS supports the mid Range N-class rp74x0 HP9000 server
  • SMS supports the newer rp8400 and rp8420 HP9000 servers
  • SMS supports the B-class HP9000 workstations
  • SMS supports the C-class HP9000 workstations
  • SMS supports the Series 700 workstations
     
  • SMS supports the HP INTEGRITY RX16XX Servers
  • SMS supports the HP INTEGRITY RX26XX Servers
  • SMS supports the HP INTEGRITY RX46XX Servers
  • SMS supports the HP INTEGRITY RX46XX Servers
  • SMS supports the HP INTEGRITY RX76XX Servers
  • SMS supports the HP INTEGRITY RX86XX Servers

SMS offers four service levels that can be customized to meet your specific needs.

Service Levels
Service  Level Response Time Description
Mission Critical 7x24,2
7x24,4 		When you need 24 hour, 7 day a week support with guaranteed 2 or 4 hour on-site response, Mission Critical support is the right choice.
Critical 5x9, 4 When you need Monday through Friday, 8 a.m. to 5 p.m. support with guaranteed 4 hour on-site response, Critical support is the right choice.
Premium 5x9, NBD When you need Monday through Friday, next business day (NBD) support, Premium support is the right choice.
Shared Parts Only When you wish to perform your own on-site tasks using your own personnel, Shared support is the right choice. Shared support provides technical support and training with guaranteed parts that can be customized to be on-site or off-site, customer-owned or SMS-owned.

Each of our service levels have a variety of account support features that are all part of the baseline service.  

Service Feature Availability
Service Levels
Systems Mission Critical Critical Premium Shared
HP 9000 Systems check mark check mark check mark check mark

Account Support Features
On-site technical support check mark check mark check mark  
Telephone technical support check mark check mark check mark check mark
Customized consulting support check mark check mark check mark check mark
Software release planning check mark check mark check mark check mark
On-site account reviews Monthly Yearly Semi-annual Yearly
Site activity log check mark check mark check mark check mark
Help Desk check mark check mark check mark check mark
Spares HotSpares™ HotSpares™ HotSpares™ Optional
Post incident follow-up check mark check mark check mark check mark
Technical Consulting Services
Health Check Services check mark check mark check mark check mark
Technical Consulting check mark check mark check mark check mark
HP UX Software Support check mark check mark check mark check mark
Coverage Hours and Response Times
Telephone Technical Support coverage 7 x 24 8am-5pm,M-F 5 x 24 8am-5pm, M-F
On-site Technical Support response 7 x 24 8am-5pm,M-F Next day Not Applicable
Customer-defined priority response check mark check mark check mark Optional
Urgent telephone on-site Live Answer/4 hrs Live Answer/4 hrs Live Answer/4 hrs 4 hrs/NA
Not-critical telephone on-site Live Answer at Customer Convenience 4hrs at Customer
Convenience		 4hrs at
 Customer Convenience		 4 hrs/NA

SMS offers comprehensive support for multiple platforms, including many products that the manufacturer has decided is end-of-life (EOL) or end-of-service-life (EOSL). Our ability to offer such a wide variety of support allows you to have a single point of contact for all of your service requirements.