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NETsmart Support from SMS is targeted to small to medium enterprises. It offers a comprehensive, partner led and collaboratively delivered cost effective solution combining the best attributes of SMS and Cisco support.
  • Are you looking for unparalleled capabilities, knowledge and options for Cisco support?
  • Are you seeking a partner who really understands multi-vendor asset management, contract management and incident management?
  • Do you want a partner with comprehensive 3rd party capabilities for End-of-Support products?
  • Do you want a comprehensive post-procurement lifecycle partner including localized, expert deployment capabilities, MACD services, and asset disposition including configuration erasure and redeployment or recycling?

If you answered yes to any of these questions, SMS can help. We are a Cisco Premier partner focused on designing support and service programs to meet your support requirements while reducing your total cost of ownership (TCO).

SMS offers and unparalleled collaborative Cisco support platform.

If you’re like most enterprises, your infrastructure is comprised of a combination of mission critical, advanced technologies and End-of-Support (EoS) products. Regardless of the makeup of your assets, SMS can provide a flexible support solution to meet your requirements and budgetary needs.

SMS Provided NETSmart™ Components Cisco Provided NETsmart™Components
  • 7x24x365 Call Center
    • First call and creation of an incident via phone or email
    • Click for overview to the SMS call center
  • Level I and II TAC
    Root cause analysis, configuration and troubleshooting
  • Rapid escalation to Cisco Level III and IV TAC.
  • Network Appliance Enablement of advanced network services, discovery and audit services
  • SinglePoint™ Access
    • SMS’s ITIL based portal for secure, shared, asset management, incident management and contract management
    • Complete case history tracked and archived in singlePoint portal
  • Sparing
    • Service Centers nationwide
    • Uplifted SLAs available for sparing of critical assets
  • Onsite Support
    SMS will use our own W2 employees, working out of our local service centers to provide onsite support to meet your SLAs
     
  • Level III and IV TAC
    Cisco senior TAC for resolution of customer problems
  • Network Appliance
     Enablement of advanced network services, discovery and audit services
  • CCO access
  • IOS updates for minor and major features and bug fixes available through SMS or SMS managed customer CCO access
  • NBD and 7x24x4 hour parts delivery sparing options
     
  • SMS offers unparalleled support capabilities comprised of a comprehensive portfolio of Cisco and SMS support offerings.
  • SMS has a range of network services tailored to help you reduce operational costs, increase stability and to quickly and efficiently deploy network assets.