SMS Call Center
As part of SMS’ ongoing commitment to provide exceptional service on every call, a 24 x 7 call center was launched in June of 2008 at our corporate headquarters in Charlotte, North Carolina. From the very beginning, the primary focus of the center has been to provide a single point of contact for customers while allowing us to more accurately track each call from inception to resolution.
Our entire team of professionals shares a common goal – all of your support needs should be addressed with prompt, personalized service. Once your service call has been opened, we monitor its progress from start to completion. This allows us to not only meet or exceed our Service Level commitments to you, but to also ensure all the relevant details have been properly documented, communicated, and available to you to review on singlePoint™ at any time.