Asset Audit and Inventory
Do you know where your Data Center assets are? Start controlling your assets with a singlePoint™ solutions from SMS!
Our Field Engineers initiate service coverage in your data center by performing a complete site audit. We gather:
- Device serial numbers and firmware levels
- Equipment configurations, attachments, and other peripherals
- Operating system and version level
- Installed features and options
- Equipment location
- Node name/cluster membership
The serial number and additional information captured is important to our Knowledge Database within our Auto Log MIS system. We are able to track parts usage, perform call analysis, and monitor repeat call histories, which results in improved service levels and less downtime.
Our singlePoint™ application enables us to manage asset data.
The information gathered assist you with performance monitoring, asset management, and can be ported into your own asset tracking system or into SMS’s singlePoint™ asset management system. This gives you an accurate hardware and software inventory as well a service contract visibility, warranty visibility, and much, much more.
Our Fix-IT-FirstSM service allows us to capture the asset at the point of failure.
Moves, Adds, Changes, or Deletes (MACD) of equipment happens to your data center every day. If you forget to add equipment to your SMS Maintenance Contract, we service that equipment using Fix-IT-First™, add it to your contract, and then adjust your monthly billing accordingly (restrictions apply).