Our singlePoint® application provides clients with the information, tools and resources needed to easily manage their IT assets and service contracts. From real-time incident status to chain of custody reporting, singlePoint provides an enterprise-wide view of an IT asset infrastructure, helping to streamline asset management.

Below are a few key areas where singlePoint makes a big impact.
SMS singlePoint Benefits

singlePoint is free to all of our contract clients and is accessible from anywhere in the world. All SMS maintained assets are pre-loaded and synchronized with internal contract systems. This application is also a vendor-agnostic platform, allowing clients to input IT assets not supported by SMS.

With a dedicated, full-time development staff, client initiated upgrades, and a long-term strategic vision, new capabilities and functionality are added regularly to simplify the management of complex and distributed IT asset infrastructures.

Application features:
  • Detailed user administration with predefined roles and access rights
  • Language translations – COMING SOON!
  • Activity Board
    • Snapshot of the status of an entire environment
      • Incident status
      • Newly added items
      • Support contract expiration notifications
  • Ticket Window
    • Real-time tracking of all service calls and complete incident history
      • Incident creation
      • Ticket updates
      • View and confirm FE assignment
  • Asset Window
    • Manage assets from purchase to retirement for total asset lifecycle management
    • Maintain electronic attachments of:
      • Configuration documents
      • Patch status
      • IOS status
      • Environmental disposal certificates
      • Support notes per asset or contract
    • Maintains special notes on individual assets
    • Option to add additional custom, client only fields
  • Contract Window
    • View and change SMS contracts including:
      • Asset adds
      • Asset deletions
      • SLA modifications
      • Address changes
    • Set up authorized callers based on contract
    • View and export detailed invoice including all assets and pricing
  • Remote monitoring integration
    • Automated incident logging
    • Automated remediation dispatch
  • Automated alerts
    • Notifications of incident status changes
    • Notifications of warranty, service contract, and lease contract expirations or renewals, by device or by asset group
  • Reporting
    • Numerous reports and graphs available and easily exported
    • SLA score-card – SMS supported assets only
    • Asset failure analysis
    • Detailed incident reports
    • Assets reports
    • Contract reports

singlePoint has become a key component of IT operations for thousands of our clients around the world and is another example of our dedication to providing more value to our clients than any other independent IT service and support provider.