• Maintenance and Support Services.
• Packaged Services covering specific technologies delivered remotely.
• Professional Services delivered remotely or on-site based on the customers need.
• Technical Services to cover basic equipment moves, adds or changes.

Your benefit would be:

• All services are delivered and managed by SMS as the single point of contact.
• All devices are managed, and contracts monitored and co-terminated via our SinglePoint^tm asset management software.

You have one support integrator, supporting your I.T. environment, that is responsive, cost cost effective and technically proficient.

We consider the design, planning, installation, and maintenance of your datacenters, systems, and networks to maximize business continuity over the extended asset life cycles. SMS services extend well beyond the traditional definitions of computer maintenance, and we design your support plan based upon the unique needs of your business, without regard to the manufacturer’s End-of-Life deadlines.

 We also help you maximize your investment in technology by enabling you to determine when to retire your assets, not the manufacturer.”

• SMS support or consulting prices will be materially less expensive than the OEM.  This difference can range from 11% to 41% for support and much more for installation, equipment re-certification and per-call repair.
• SMS caps the support cost that you pay in years 3, 4, and 5 (and beyond).  Typically the OEM raises these prices every year to push you into unnecessary upgrades.

Cost Effectiveness for Capital Expenses (Capx expenses) is:

• SMS increases the useful life of product ownership beyond the 5th year.  If you choose to keep equipment for 7 years, SMS caps the maintenance costs based on our service commencement date.

For more on SMS offerings, click here.

• Delivering less expensive support.  This difference can range from 11% to 41% for support and much more for installation, equipment re-certification and per-call repair.
• Capping  the support price you pay after warranty expiration.  Typically the OEM raises support prices every year to push you into unnecessary technical upgrades.

Cost Effectiveness from a  Capital Expenses persepctive:

• You, the customer, may decide to keep a product beyond the 5th year or EOL announcement from the OEM.  Unlike the OEM, SMS will not raise IT support costs as the asset ages.  The support costs are capped our service commencement date.

For more on SMS offerings, click here.

• SMS will support your equipment long after warrant expiration, and end of life (EOL) or end of service life (EOSL) has been declared by the OEM.
• SMS will cap  the support price you pay after warranty expiration.  Typically the OEM raises support prices every year to push you into unnecessary technical upgrades.

This can have a material effect on your CAPx (Capital Expenditures) budget:

• You, the customer, can keep a product beyond the 5th year or EOL announcement from the OEM.  SMS will not raise IT support costs as the asset ages.  The support costs are capped our service commencement date.
• IT Assets (computers) can now be kept beyond their depreciation date without paying outrageous OEM support costs.

For more on SMS offerings, click here.

• Provide processor, memory and disk information for review during peak processing periods.
• Provide a Trends Analysis after the second or each subsequent Health Check to help the client understand the strengths or limitations of their current hardware platforms. 

Capacity Planning Services are available these systems, click here.

For more on SMS IBM offerings, click here.