Salt Lake City, Utah — SMS announces the opening of a regional service center in Salt Lake City, Utah, enhancing our responsive, cost-effective, multi-vendor, maintenance services to all customers located in Utah, southwestern Wyoming, and southern Idaho.

“SMS’s service area is widely accepted by our enterprise customers as the broadest in the industry, especially for multi-location, multi-vendor support and coverage," said Jim Kleeman, executive vice president. "Our national objective has always been to deliver 24x7, 4 support to 90% of the US market.  With the opening of the Salt Lake City office, we move one step closer to that goal."

"Our centers are more than just dots on a map,” said Bob Thomas, regional service director for the western states. "Each center is staffed with SMS W2 employees, filled with tested customer parts, and are logistically designed to meet the uptime needs of our major clients.  With customer delight as our goal, we are prepared to deliver outstanding service and support.”

Boston, Massachusetts — SMS, Systems Maintenance Services continues to invest heavily in our multi-location national expansion with the addition of 13,500 square feet of space to the Boston Service Operation Center.  This expansion supports the level 3 National Customer Support Center, the National Logistics Center and the New England Area Support Center.

"We have added significant personnel to our local engineering team to maximize our customer support throughout New England," said Joe Scordino, president.  "Additionally, our national level 3 customer support group has grown at an unprecedented rate to maintain our technical advantage and our strong customer retention track record."

"Our level three logistics organization continues to grow, while reducing the cost of sparing and moving our spares closer to our customers," said Steve Favory, CFO.  "Moreover, centralized testing has improved sparing quality,  increased 'hands on' engineering and decreased mean time to respond throughout New England."

SMS's Boston facility is now located at Two Cabot Road, Hudson, Massachusetts.

Sacramento, California — SMS announces the opening of a regional service center in Sacramento, California, enhancing our responsive, cost-effective multi-vendor maintenance services to all customers located in northern California and northwestern Nevada.

“SMS’s service coverage model is widely accepted by our customers as the best in the industry, especially for multi-location support and coverage," said Jim Kleeman, executive vice president. "You combine our locations,  our engineers and our ability to generate cost savings and you see why SMS leads the industry in customer satisfaction."

"Our centers are staffed with our own W2 employees and filled with tested customer parts that are logistically ready to meet the uptime needs of our major clients,” said Bob Thomas, director of engineering services for the western states. "Our goal is to delight our customers with outstanding service and support that exceeds their expectations.  The Sacramento office puts SMS a step closer to achieving that goal. ”

Louisville, Kentucky — SMS announces the opening of a regional service center in Louisville, Kentucky, enhancing our responsive, cost-effective multi-vendor maintenance services to all customers located in Kentucky and southern Illinois.

“SMS continues to aggressively expand our market presence throughout the Midwest with the addition of the Louisville service center," said Joel Owens, president, IBM Enterprise Division. "Our goal is to deliver responsive, technically excellent service to 90% of the US market with SMS service centers in every major metropolitan area.  The Louisville center moves us one step closer to our national coverage goals."

"Our national customers know that our centers have the parts, the talent, and the determination to meet the most demanding requirements of our service agreements,” said Dave Diehn, director of engineering services for the central states. "SMS offers a service rich environment that amazes our customers with its breadth, its depth, and its low price. ”

Milwaukee, Wisconsin — SMS announces the opening of a regional service center in Milwaukee, Wisconsin, enhancing our responsive, cost-effective multi-vendor maintenance services to all customers located in Wisconsin and northern Illinois.

“Our expansion is driven by the needs of our national customers and their continuing demand for SMS multi-vendor service throughout their service areas," said Joel Owens, president, IBM Enterprise Division. "By 2011, SMS will be able to deliver our highly responsive, technically excellent service to over 90% of the US market.  The Milwaukee service center moves us one step closer to our nationwide service goals."

"SMS customers know that our centers have the best engineering talent found anywhere.  Each engineer stands ready to meet the most demanding needs of our customers,” said Dave Diehn, director of engineering services for the central states. "SMS engineers deliver a uniformly excellent service that is backed up by our US based call center and Technical Support Group in Hudson. ”

Indianapolis, Indiana — SMS announces the opening of a regional service center in Indianapolis, Indiana, enhancing our responsive, cost-effective multi-vendor maintenance services to all customers located in Indiana, western Ohio and central Illinois.

“This office represents a key addition to our service infrastructure throughout the central region.  Many of our customers in insurance, education and manufacturing have access to more engineers and more equipment," said Joel Owens, president, IBM Enterprise Division. "By 2011, SMS will be able to deliver our responsive mission critical support to over 90% of the market in the US."

"SMS customers know that we have more tested spare parts than any maintenance integrator in the US.  Each service center has fully tested spares, many running in live systems, to ensure our customer's uptime requirements,” said Dave Diehn, director of engineering services for the central states.

Bentonville, Arkansas — SMS announces the opening of a regional service center in Bentonville, Arkansas, to deliver our responsive maintenance services to all customers located in Fayetteville, Arkansas, and eastern Oklahoma.

"The opening of the Bentonville office is another step in addressing the needs of our major clients with facilities in targeted marketplaces,” said Tim Jacobsen, director of engineering services for the southern states. "Our stated objective is to reach 90% of the addressable marketplace within a two hour drive time radius by the year 2011. Northwest Arkansas gets SMS a step closer to achieving that goal. ”

Charlotte North Carolina, (November 19, 2009) - SMS has completed its purchase of the hardware maintenance division of Top Gun Technology, effective November 19, and merged it with their organization. Top Gun Technology will continue to exist as a separate business, and offer both refurbished hardware and software support services.

Joel Owens, President, IBM Enterprise Division, will be responsible for sales growth within the IBM platform, client satisfaction and the quality of service for all IBM maintenance accounts.

Charlotte North Carolina, (September 22, 2009) - SMS has agreed to buy substantially all of the assets of the Data Center Maintenance business of QSGI. This purchase expands SMS’s geographic presence and maintenance support capabilities for IBM zSeries, pSeries, iSeries and related peripheral equipment.

“This deal significantly enhances SMS’s enterprise-support capabilities on IBM platforms while making our multi-vendor strengths available to QSGI’s customers." said Don Doctor, SMS's chairman and chief executive.

“SMS provides unequalled, highly responsive, multi-vendor service and asset life cycle support to every major market in the U.S.” Continues Doctor, “With 41 service locations across the United States, each staffed with engineering professionals, SMS is well prepared to provide cost effective service and support to the many customers previously serviced by QSGI.”

Founded in 1981, SMS is a leading provider of responsive, independent maintenance services that reduce the high cost of IT equipment maintenance. SMS is a rapid response Service Maintenance Integrator, specializing in multi-vendor maintenance services, short- and long-term consulting engagements, data center migrations, and asset life cycle management. SMS has more than 1,500 hardware maintenance clients, many of which are Fortune 1000.

Charlotte, North Carolina, (September 22, 2009) – SMS - Systems Maintenance Services, Inc. and Top Gun Technology, Inc. have reached a definitive agreement to merge their organizations. Management of both companies expect the merger to be completed within the next 30 days.

“This acquisition provides SMS with a deeper level of technical expertise and service delivery in the support of large-platform IBM hardware,” Said Joe Scordino, President of SMS.  “SMS and Top Gun Technology have had a highly successful teaming agreement in place for nearly 18 months, where Top Gun Technology provides seamless back-end support for the IBM platforms we maintain at more than 100 accounts. Both companies have invested greatly to ensure that team’s infrastructure and service model are complimentary to one another and provide clients the best possible service model in the industry.”

“Top Gun Technology has built its expertise with a focus solely on IBM hardware such as zSeries mainframes, pSeries servers, iSeries servers and attachable IBM storage/connectivity peripherals,” Scordino continued . “This independent expertise is highly regarded by our existing clients in the Fortune 1000.”

“All existing Top Gun Technology maintenance clients will now have the ability to receive full-service maintenance for all other Unix/Wintel-based IT hardware from a merged and stronger team,” stated Joel Owens, President and Chief Executive of Top Gun Technology. “In addition, clients will be provided access to SinglePoint™, a leading-edge asset life cycle management portal developed by SMS which helps manage and reduce the total cost of ownership for all data center hardware assets.”

Top Gun Technology Services, Inc. will continue to sell refurbished IBM hardware and provide software support for systems z, p and i environments. Its offices will remain in Prior Lake, Minnesota.

ABOUT SMS:

Founded in 1981, SMS is a leading provider of responsive, independent maintenance services that reduce the high cost of IT equipment maintenance. SMS is a rapid response Service Maintenance Integrator, specializing in multi-vendor maintenance services, short- and long-term consulting engagements, data center migrations, and asset life cycle management. SMS has more than 1,500 hardware maintenance clients, many of which are Fortune 1000.

ABOUT TOP GUN TECHNOLOGY:

Top Gun Technology has a worldwide reputation for its expertise in IBM hardware and support. It is relied upon by data center managers, IT outsourcers, leasing companies and hardware wholesalers for its detailed technical knowledge of all large-platform IBM hardware, software support and technical requirements to maintain production and minimize IT expenses.