2008 News Archive

Jim Kleeman, Executive Vice President, states, "This continues our strategy of expanding into every major market in the U.S. So far in 2008 we opened 4 new service and engineering centers in order to meet the ever growing needs of our customer base."

Mike Boyd, General Manager of the Central Region says, "We opened Omaha because our customers want to expand their service relationship with SMS across our national footprint." Continues Mike, "Omaha is a big step forward for SMS Central. We opened Omaha because of exiting customer demands and we added new customers as well."

Dave Diehn, Service Manager adds: "The Omaha engineering center opens with some key talent that is critical to our expansion and the satisfaction of our customers."

For more on SMS Locations, click here.

Joe Scordino, President of SMS, states, "This major utility in the northeast was looking for mission critical support for their Distribution and Control Center. Unsatisfied with the OEM's performance, SMS was chosen because of our technical excellence, local sparing of systems and HotSpares™ sparing methodology."

For more on SMS HotSpares™, click here.

Joe Scordino, President of SMS, states, "This customer made it very clear that the responsiveness offered by SMS, our breadth of technical knowledge and our national support capability was a determining factor in making the switch to SMS enterprise support."

For more on SMS enterprise support, click here.

Joe Scordino, President of SMS, states, "This contract continues our successes in the Healthcare Industry. Our ability to help hospitals reduce costs in the face of declining government reimbursements and increased compliance costs is another reason to take a good look at SMS Enterprise Support."

Nigel Hauck, General Manager, South Central Region says, "Enterprise Support from SMS is a great program for our customers. Now, Healthcare providers can have a single point of contact for all their support needs."

For more on SMS enterprise support, click here.

Joe Scordino, President of SMS, states "With the opening of the Detroit Service Center we add to our strategy of adding 'bricks and mortar' service centers in every critical market, nationwide." Scordino adds, "In addition to servicing local and national customers with local resources, we are adding new jobs to the Michigan economy."

John Jester, General Manager for the Great Lakes Region for SMS states: "The Detroit Service center will enable SMS to deliver mission critical support to customers in Michigan and Northwest Ohio. " Continues Jester, "Our goal is to deliver an integrated support solution to save our customers money and strengthen job retention in the I.T. community."

For more on SMS locations, click here.

(1) Firewall, (2) VPN (SSL & IPSec), (3) Intrusion Prevention Service (IPS). (4) Antivirus, Anti-Spyware, Web-Filtering, Anti-Spam, and Traffic-Shaping.

as a single package. There are no yearly licensing Fees. All of these security options carry the highest level of innovation at the lowest total cost of ownership. Renewable support maintenance & auto-update services are available from SMS as well."

As a Fortinet Silver Partner, SMS Network & Security Services offers designs for non-stop perimeter security. This provides a much wider and deeper level of protection. FortiGate^tm Unified Threat Management solutions from Fortinet set the standard for security platforms that balance business evolution with comprehensive protection.

For more on SMS Networking offerings, click here.

"With this announcement, SMS achieves Premier Partner status with Cisco Systems." States Don Doctor, Chairman and Chief Executive Officer . "This significantly advances our Service Maintenance Integrator strategy wherein we can support every device found in our customers data center."

For more on Cisco, click here.

"With this announcement, and the signing of two new customers, SMS continues to advance our goal of delivering our Service Maintenance Integration strategy throughout the data center." states Don Doctor. Chairman and Chief Executive Officer.

Says Doctor, "Our first zSeries customers advance our "Clean Sweep" strategy" of supporting every server, every storage and every networking device that is found in our customers data center. Now they can look to SMS for a single point of contact for all their data center support needs."

For more on IBM, click here.

VICTOR, N.Y., July 30, 2008 — The Ontario County Office of Economic Development/Industrial Development Agency recently welcomed SMS, a systems maintenance integration company, to Victor, demonstrating the agency’s initiative to attract and grow business. The recent SMS expansion to Victor affirms the growth of technology firms in Ontario County.

“We are very impressed with Ontario County for what it offers us from a business growth perspective, but also the Office of Economic Development made it a priority for us to meet Chief Information Officer Ed Hemminger. No other agency provided us with the opportunity to meet the people we’d be working with,” said SMS Vice President and Victor native Johnny Walker. “Our Victor location is perfect, with the Ontario County fiber-optic ring project, a talented workforce and easy access to the Thruway. It was a very easy decision for us to make.”

The fiber-optic ring is an important attraction for businesses moving to Ontario County and part of the IDA’s overall effort to help companies with state-of-the art technology. The fiber-optic ring provides a cost-effective, world-class infrastructure to connect SMS and other businesses with locations within the county, across the country, and around the world.

“The move that SMS has made to Victor displays the importance of the fiber-optic ring project and how it will help local businesses grow and be more competitive,” said Michael Manikowski, director of Ontario County OED/IDA. “Ontario County’s technology-led economic development plan is being noticed not only by businesses in the region, but also nationwide as SMS proves.”

“Once again, Ontario County has proven its determination to bring top-notch, high-tech companies to our region,” said Victor Town Supervisor Leslie Bamann. “We welcome SMS and their employees to Victor and stand ready to assist them in any way that we can.”

For more information about the Ontario County OED/IDA, please call 585-396-4460 or visit www.co.ontario.ny.us. For more information on the Town of Victor, please visit www.victorny.org.

"Our goal is to provide our customers with a support integration capability that covers every technology in the data center. The onePoint call center combined with our singlePoint™ software application allows SMS to support and manage, responsively and effectively, the diverse technologies used by our customers." says Don Doctor, Chairman and Chief executive Officer..

Says Dani Berman, Manager of the onePoint call center, "Our customers like having direct access to the engineers they have worked with for years. So we continue to offer preferred access, but if a customer is looking for call tracking, handling and problem resolution, onePoint gives them that, and preferred access with a single toll free number to dial."

For more on onePoint, click here.

"Over the last 2 years, SMS has increased the number of customers we support in the Florida market by over 647%. We accomplished this by serving as the singlePoint™ of contact for the Service Integration needs of our customers." says Therese Williams, General Manager for the State of Florida. "We deliver support, consulting and solutions, all integrated through our singlePoint™ software solution."

SMS in sponsorship with Platform Labs, of Columbus Ohio, is presenting at The Ohio Network of Healthcare Assurance Companies quarterly meeting. John Kimberly, Senior Consultant from SMS, will be presenting on the topic: "Virtualization: Securing the Virtual Network" to all attendees, on May 1, 2008.

"This technology and our opening of a new office in Columbus Ohio demonstrates our commitment to the technical excellence found in the Ohio Marketplace." says Johnny Walker, Vice President of National Enterprise Services, SMS.

SMS has opened facility number 29 in Columbus, Ohio in support of our many customers and partners in that area. Vince Cavell, Executive Vice President says: “Not only does this represent an additional commitment to the Ohio Market, but it reinforces our corporate goal of being local to 90% of the U.S. Market.” SMS currently has Service Centers in Cleveland/Akron, Columbus and Cincinnati.

SMS West successfully delivers Cisco support to major retailer having over 200 locations.

SMS has added Cisco support to the 200th location of a major retailer. Citing the extraordinary savings found in SMS Cisco support the customer is continuing to expand our in store presence.

SMS has opened facility number 28 in Nashville, TN in support of a strategic enterprise account with data centers in that location. Joe Scordino, President says: "This represents our commitment to the national market and our Enterprise Accounts who need our cost effective and responsive support in SMS expansion locations. "