SMS in 2007

SMS engineers, working closely with the customer's IT department, successfully moves 116 servers over the Christmas holidays. 

SMS is rapidly becoming the premier choice for important data center moves within the financial services vertical industry.

SMS is a proud sponsor of the HiMSS symposia for the New York chapter. SMS is well recognized as a cost effective and responsive provider in the healthcare and life sciences market.

SMS offers a variety of cost effective staging, installation and test services for both pre-owned and new equipment. One of our retail accounts has selected SMS to install their technical infrastructure as new stores are added.

SMS is clearly focused on Customer Satisfaction and Customer Retention. We are happy to announce our Customer Delight program that is designed to recognize employees who receive written accolades from our customers.

Partners know that SMS offers a great infrastructure upgrade and management program. The Computerworld event allows SMS to showcase our capabilities to over 450 customers and partners.

Citing specific and superior call management expertise, SMS has selected its Engineers of the Month for August. The Engineer of the Month program is designed as an employee retention program.

Citing exception value and understanding of ERP systems, SMS was selected to deliver the ERP technical training to 141 participants.

SMS continues to impress customers and partners alike with their comprehensive knowledge of EMC's VMware virtualization software.  Virtualization is one of SMS's fastest growing Technical and Professional Services.

Customers continue to choose SMS for data center strategic and capacity planning to ensure that their infrastructure can support the new software environment.

Customers continue to choose SMS for their data center upgrades citing both cost effectiveness as well as process management depth.

SMS continues to expand it's professional and technical services offerings by delivering highly technical migration services to our customers who are using blade server technologies.

SMS continues to increase its presence in the retail vertical by delivering more responsive and higher quality and lower cost support than HP or Dell. For this contract, SMS saved the customer $147,000 annually.

SMS continues its aggressive strategy in Data Center Support by adding Cisco WAN/LAN products to the product lines that it supports.  SMS will resell Cisco Smartnet to customers who need support from the Cisco TAC as well as IOS upgrades.  Customers who have EOL or EOSL Cisco products for which Cisco Smartnet is not available can maximize the useful life of this product with a SMS support Contract.

SMS has been asked to present Non-Eventful Data Center Relocations – It’s more than just a box move. Many companies are reaching their data center capacity limits or need an alternate site for high-availability and DR but they have limited experience planning and executing a large relocation project. This session will help them think about all of the aspects of a major relocation.

SMS has begun support the HP3000  and MPE in order to continue to expand our "support the entire data center" model.  Now our customers continue to keep their HP3000 for as long as they choose, and for as long as they see the system deliver a business benefit.

Field engineers should be aware that congress passed a bill in 2005 that changed the Daylight Savings Time adjustment starting this year. Under the bill, Americans in the 48 states that currently observe daylightsaving time (Arizona and Hawaii don't) would move their clocks ahead by an hour starting on the second Sunday of March, rather than the first Sunday of April.
 

Mark joins the SMS management team as Director of Professional services. As Director of Professional Services, Mark will be responsible for adding larger scale service capabilities to SMS’s current service portfolio. Previously, Mark was a Senior Vice President at MHA Consulting, Inc. While at MHA, Murawski helped develop data center strategy services and disaster recovery offerings for Fortune 500 companies.

Continuing its expansion through the Data Center, SMS announces its support of the EMC CLARiiON as well as the Dell CLARiiON storage devices.  This adds another OEM product line to a very aggressive product expansion to cover the Data Center.