Network Testing & Installation
Our network installation and testing services are executed by professionals that understand the intricacies of business networks and the issues that can occur when building a new network, or simply adding new network devices. SMS Network Specialists can spot network problems before they get out of control using sophisticated testing protocols and installation techniques. Make sure your network project stays on track with a skilled network testing and installation service partner.
SMS provides rapid circuit cutover and Client Premise Equipment (CPE) installation services. We'll work with you to customize solutions to rapidly deploy services into your clients' locations increasing client satisfaction. Once the cutovers and the CPE equipment has been deployed, additional support may be required.
Our network testing and installation solution also provides sparing and on-site engineering. SMS can provide 7x24, 4-hour on-site response or next business day remediation of mission critical assets if required.
Save time and exceed your SLA with a custom support solution from SMS.
SMS will work with you to create a custom support model for your clients that meet or exceed their SLA requirements and substantially reduces support costs.
SMS network testing & installation service highlights:
We have staging, engineering and depot facilities nationwide. Founded in 1981, SMS is stable, reliable and profitable. With a 99.7 percent client retention rate, SMS delivers satisfied clients.
We deliver multi-vendor, multi platform support. Comprehensive, local, technical knowledge. Unbiased technical perspective on multiple platforms.
We eliminate unnecessary call triage and delays to deliver expedited service. Service delivery is our core competency. We have invested years in perfecting our service delivery process. Our service delivery process is automated on our real-time, secure portal, SinglePoint®.
We are local to our clients and have remote support and backup. All our national locations are "brick and mortar" service centers. All locations stock spare parts for our local clients. All locations have full-time SMS field engineers (many of whom possess advanced certifications from Cisco and other OEMs).
- Call center
- Asset disposition facility
- Product evaluation center
Client Satisfaction Driven
We strive to match our clients' operating environment. We have running systems in all our service centers. We duplicate our clients' IT environment, in many cases. We dispatch field engineers with working parts from live systems. We test defective parts in our labs to recreate the problem.