SMS leads the independent hardware maintenance market by consistently offering new maintenance engineering services well ahead of our competition. SMS now offers responsive, cost effective,  maintenance and support services for several families of IBM Storage systems such as:

You will always receive responsive, superior service, flexibility and competitive pricing when you choose SMS for your IBM Storage maintenance. SMS delivers:

1. Responsive service delivery that positions SMS as the industry leader in independent maintenance services.
• Flexibility: customizable SLA's, invoicing and payment terms.
• Aggressive escalation involves senior engineers in all incidents.
• 24/7/365 service with 15-minute response to page-outs and 2 hours on-site.
• “Call home” feature on all IBM hardware maintained
• Skilled and cross-trained engineers. backed by supervisory-level engineers.
• Comprehensive inventory of all critical back-up parts kept at our service center.
• Regular preventative and remedial maintenance.
• EC-level and patch updates immediately available.
• Proactive and regular reviews with client to improve support.
   
2. Significant cost savings with no sacrifice to quality of service or available support levels.
    
3. Support with consultation and guidance for IBM Storage hardware, software, capacity planning and environment planning.