Professional Services

PDF for Professional Network Analysis  ProNetAnalysis
  Network Design

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Tells you more about SMS service levels  Service Levels
Tells you more about the manufacturers we support  Manufacturers Supported

Updated 05.07.08

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Simply Better Cisco Service for EOL and EOSL Devices  






Cisco Support

 

Cisco Networking Infrastructure products dominate critical day to day business. Whether you are a small business or a large enterprise, they are your mission critical network backbone. Like all IT infrastructures, in order to mitigate the risk of hardware failure you probably have a Cisco Smartnet service contract for your network equipment.

The cost for this service contract may change modestly until the product goes End-Of-Sale (EOS). At EOS recurring costs of this service contract begin to skyrocket.

When products reach End-Of-Life (EOL) you may be forced to upgrade your Network Infrastructure before your company is financially ready to end the product life cycle.

SMS is changing all the support rules for Cisco Products!

SMS will help mitigate your risk by supporting your EOL Cisco hardware until you are ready for the upgrade. We can provide 7x24 with 4 hour response if needed.  We integrate Cisco's Smartnet with SMS Maintenance to ensure you receive the best value for your maintenance dollar.   

SMS delivers TAC,  IOS and CatOS updates using a blend of Cisco's Smartnet together with our own infrastructure and responsive engineers.  If you are looking to save money and improve your SLA response rates, you owe it to yourself to contact us.

SMS has support option for many Cisco products listed below.

  • 802.11x WiFi products.
    • This includes the 1000, 1100, 1130AG, 1200, 1130AG, 1200, 1230AG, 
      1240AG, 1300, & 1400 series and more. 

  • Core Routing.
    • This covers the 1600 & 1700 series, 2500, 2600 & 2600XM series.  
    • We cover 3620/3640/366x series, 3725/3745 series, 720x series and others.  
    • In most cases we support  all Modules, WIC's VWIC’s and Port Adapters. 
  • Core Switching.
    • Fixed port: 2900 & 3500 XL/SMI/EMI 2948G/L3 series 3550 & 3750 as well as others. 
    • Chassis and Modules for your Core-Distribution-Access switches at Layer2 or Layer3.
      • Supervisors: 4003/4006- L2/L3 Sup1/2-SupV & 4506/4507R.
      • Supervisors: 5505/5509 Sup1/Sup2 as well as the Route Switch Module (RSM).
      • Supervisors:650x/6509/6513 & more MSFC-Sup1A, MSFC2-Sup2, MSFC3-Sup720-3B/3BXL.
      • Copper Line Cards: Fabric & non-fabric enabled 10/100/1000 for 4000/4500/5500/6500 series.
      • Fiber Optic Line Cards: 100/1000/10Gig for 4000/5500/6500 series and more including GBIC’s, SFP’s, & ZenPak’s.





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