IBM Maintenance Services

Providing superior IBM maintenance solutions customized to your exact requirements.

Businesses need a partner that will set the standard for responsive customized third-party maintenance for IBM products found in today's data centers. SMS is a proven partner, continually raising the bar so that we always exceed our client's IBM maintenance and support needs:

  • Cost-effective post-warranty support
  • Responsive multi-vendor support
  • Local custom support options
  • Cost-effective asset management
  • No hassle service promise.

We maintain almost all of the IBM post-warranty products found in your data center. SMS IBM maintenance and support services include:

  • Flexible and cost-effective post-warranty support
  • Reduction of IT maintenance costs by 40 percent or more of the OEM's prices
  • You control when and how your critical capital equipment budget is spent
  • You control the cost of ownership by eliminating yearly OEM maintenance price increases
  • You can cap your IT maintenance costs with a multi-year contract from SMS.

We provide the features required for a superior IBM maintenance solution:

Responsive multi-vendor support

  • Real-time escalation to a "Top Gun" engineer for all incidents.
  • Site and equipment audits are conducted prior to full maintenance coverage.
  • 24/7/365 mission critical service to most IBM servers and peripherals.
  • 15-minute response by pager and an engineer can be on-site in two or four hours.

Local & customized support

As a client, you are assigned a maintenance support team to assist with any requests and to proactively pursue better service. You will receive regular preventative and remedial maintenance.

Better control over business IT assets

Our proprietary and secure SaaS application, singlePoint®, is available to all maintenance clients for asset management, asset control and service contract management.

No hassle service promise

  • Our service promise is the best in the industry.
  • SMS receives calls 24/7/365 within its US-based call center.
  • Engineers arrive on-site with parts, prepared to correct the incident.
  • We will dedicate whole systems or spares kits, kept on-site, or at a nearby location.
  • SMS has senior-level systems programmers and administrators available to assist during any hardware incident. This is an optional service available to any client that chooses our IBM hardware maintenance and is offered at no additional cost.
  • The skills and knowledge that SMS brings as a partner can help your IT department in managing all IBM maintenance and support requirements.