Increase productivity and protect your budget with IT hardware from SMS.
HP Maintenance Services
Providing superior HP maintenance solutions customized to your exact requirements.
HP maintenance services from SMS create opportunities for businesses to better control capital expenses by extending the life of HP IT assets, and enhance IT budget forecasting by eliminating yearly OEM support cost increases. These benefits, combined with an unbeatable level of service and support, provide a rare opportunity for businesses to reduce overall IT support costs while receiving better IT asset protection and other value-adds that help IT managers gain greater control over data center operations.
The Hewlett-Packard® family of products has a longstanding tradition of providing robust enterprise solutions for small, medium and large businesses from many industries. Maintaining and supporting your HP investments can become costly and complicated over time. Look to SMS as your partner for maintenance and support of Hewlett-Packard equipment and much more.
SMS directly supports the majority of Hewlett-Packard products found within your data center. We offer many solutions customized to meet your requirements, yet sensitive to your budget. We offer uplifts to many of the standard OEM warranties so that you can have mission critical support for the systems that need it.
Our HP maintenance and support solutions offer:
- Better control of your capital expenses
- Providing cost effective post-warranty support solutions, we allow you to slow the cycle of replacing IT equipment within your operating budget
- Avoid the yearly increase in post-warranty support costs and all products may be better managed for a coterminous agreement at your schedule
- Control when and how your critical capital equipment budget is spent
- Control the cost of ownership by eliminating yearly maintenance price increases.
We provide the features required for a superior HP maintenance solution:
- Typically, you can reduce your IT maintenance costs by 40 percent off the OEM's current rates.
- You control when and how your critical capital equipment budget is spent.
- You can control the cost of ownership by eliminating yearly maintenance price increases.
- You can cap your IT maintenance costs with a multi-year agreement from SMS.
Responsive multi-vendor support
- Multi-vendor support is our core competency.
- SMS offers real-time escalation for all incidents.
- Site and equipment audits are conducted prior to full maintenance coverage.
- 7 days a week, 24 hours per day, 365 days per year (7x24x365) mission critical service on all HP servers, arrays and peripherals.
- 7x24 SMS Call Command Center in Charlotte, NC
- On-site response in as little as two hours with parts (based upon proximity to SMS service centers)
Local custom support
- As an SMS client, you are assigned a maintenance support team to assist with any requests and to proactively pursue better service.
- SMS offers regular preventative and remedial maintenance.
- Flexible scheduling for assistance with EC-level and patch updates.
Better control of IT assets
- singlePoint® is available to you for asset management, tracking and control. Service contract management and service order review are available in real time.
- Regularly scheduled service review and client feedback meetings are available at your convenience and allow us to better understand how to better service you.
- An on-site discovery audit will be conducted at commencement of our agreement to assist you with asset identification and management prior to full maintenance coverage.