EMC Symmetrix Maintenance Services
EMC2® Symmetrix™ solutions have proven themselves to be highly successful for many businesses. However, support for EMC Symmetrix does not have to come directly from the manufacturer. Instead, consider an alternative EMC maintenance and support partner with the certifications and expertise to provide a truly comprehensive solution – SMS.
SMS is the only proven alternative available in the marketplace for post-warranty EMC hardware maintenance and support services. We have strategically built a new standard for responsive, cost effective, independent maintenance for most EMC Symmetrix products. By choosing SMS, you can keep your post-warranty EMC products for as long as you choose, significantly controlling both operating and capital equipment expenses. SMS offers integrated support which includes hardware and software support for the EMC Symmetrix platform. Integrated support provides substantial cost savings, especially for legacy storage systems.
SMS is the only proven alternative for EMC maintenance & support.
Our state-of-the-art support has features like:
- vPoint℠, our proprietary software application that enables proactive monitoring and maintenance for Symmetrix/DMX arrays
- vPoint monitoring and maintenance software work together to provide extra security and authentication
- vPoint enables our EMC support engineers to concurrently replace any defective component
- vPoint has a built in heartbeat to ensure local modem/network, communication link and installed software are always fully functional.
SMS protects your investment in the EMC Symmetrix Family
Now you have an option. Whether you own the largest EMC Symmetrix DMX4-SYS24 or the smaller DMX-800, SMS can provide you with a cost effective post warranty support solution, covering hardware maintenance and software support.
For models like the EMC Symmetrix/DMX, V-MAX and V-MAX SE products, please contact us for special support considerations.
SMS offers maintenance and support for virtually all EMC Symmetrix products. Additionally, SMS provides support for most software products such as:
- SAN Copy
- Solutions Enabler
To find out more about SMS maintenance and support services for your business, contact SMS for a comprehensive review and assessment!
EMC Symmetrix Product Support Listing
Note: Not all supported products may be listed.