EMC Connectrix Maintenance and Support

Our EMC® Connectrix® hardware maintenance and support service provides organizations with an independent, EMC alternative for post-warranty IT hardware support on mission-critical, non-critical and disaster recovery IT assets throughout North America, Asia and Europe. Instead of replacing your EMC storage unnecessarily when the warranty period ends, rely on us to help you get the most from your Connectrix investment.

Raising the bar to provide more value.


What makes our EMC Connectrix maintenance and support service so strong is our people, parts, process and large investment in our Connectrix support infrastructure. We don’t just fix failing EMC equipment, but raise the bar to its furthest height by providing expert guidance, creating innovative solutions and building advanced support tools that ensure the highest quality service, delivered consistently across your enterprise.

Reasons to choose us for your EMC Connectrix hardware maintenance and support:
  • Global service availability
  • 100+ SMS-owned and operated brick and mortar service centers located around the world, staffed by our employees and stocked with our owned parts inventory
  • 450+ highly trained, cross-functional field engineers located worldwide
  • Level 3 & 4 global technical support via 60+ member central engineering team
  • Flexible Level Agreement (SLA) options that meet or exceed industry standards
  • US-based multilingual call center that does not rely on scripted responses and quickly triages and assigns incidents to local service teams
  • Contract, asset and incident management via our proprietary SaaS application - singlePoint®
  • Dedicated service assurance team to seamlessly transition to SMS support
  • Numerous methods for initiating a service request
  • Field engineers arrive on-site with tested parts in-hand.

Scalability that simplifies, providing expert resources when and where needed.


We offer a suite of complementary IT support services designed to provide you with common and custom solutions to meet your difficult challenges. Our IT services suite includes:

  • IT hardware sales
  • Deployments and installations
  • Data center inventory and audits
  • Secure hardware asset recycling and disposition
  • Smart hands / IMAC services
  • Data center migrations and relocations
  • Strategic sourcing.

EMC Connectrix Product Support Listing


Note: Not all supported products may be listed.
Connectrix Model NumberConnectrix FamilyDescription
Connectrix Model DS-16BConnectrix BrocadeSwitch, 1GB 16 Port Fibre Channel
Connectrix Model DS-16B2Connectrix BrocadeEmc 2GB 16-Port Departmental Switch
Connectrix Model DS-16B3Connectrix BrocadeSwitch, Emc 16-Port Full Fabric
Connectrix Model DS-16MConnectrix BrocadeSwitch, 16-P0Rt, FC, San
Connectrix Model DS200BConnectrix BrocadeSan Switch Brocade
Connectrix Model DS-220B-FF-0Connectrix BrocadeSwitch, 16-Ports FF w/8 Active
Connectrix Model DS-24M2Connectrix BrocadeSwitch, CLARiiON 2GB Departmental
Connectrix Model DS-300BConnectrix BrocadeConnectrix Ds-300B 8/24P Base Switch
Connectrix Model DS-32M2Connectrix BrocadeFC Switch, 2GBps, 32 Ports w/Optics
Connectrix Model DS-4100BConnectrix BrocadeSwitch, Badged Brocade 4100,4/32
Connectrix Model DS-4400M-08Connectrix BrocadeSwitch 4GB 8/16 FC Port Shortwave
Connectrix Model DS-4700M-16Connectrix BrocadeSwitch, 4GB, 32-Port, Sw, w/16 Act
Connectrix Model DS-4900BConnectrix BrocadeSwitch, 64 Port San/32
Connectrix Model DS-5000BConnectrix BrocadeSwitch, 4/32 San, 32 Port
Connectrix Model DS-5100BConnectrix BrocadeSwitch, Connectrix DS-5100B 24-Port 8GB
Connectrix Model DS-8BConnectrix BrocadeSwitch, 8 Port Connectrix Single FC Dept
Connectrix Model DS-8B2Connectrix BrocadeSwitch, Brocade 3200, 8-Port, 2GB, FC
Connectrix Model DS-8B3-FF-0Connectrix BrocadeSwitch, Ds8B3 8-Port Full Fabric
Connectrix Model ED-10000MConnectrix BrocadeChassis 2 SWMS 0/256 Ports Director
Connectrix Model ED-140MConnectrix BrocadeSwitch, 140-Port FCDirector
Connectrix Model ED-24000BConnectrix BrocadeED-24000B Director Chassis No Port
Connectrix Model ED-48000BConnectrix BrocadeSwitch, Brocade 48000 Silkworm
Connectrix Model ED-5000Connectrix BrocadeDirector, FC, 32 Modules
Connectrix Model ED-6064Connectrix Brocade64 Port FICON Director With IBM Cup
Connectrix Model ED-6140Connectrix BrocadeIntrepid Ed-6064 Director Base
Connectrix Model ED-64MConnectrix BrocadeSwitch, Connectrix Director, 64 Port