EMC Connectrix Maintenance and Support
Our EMC® Connectrix® hardware maintenance and support service provides organizations with an independent, EMC alternative for post-warranty IT hardware support on mission-critical, non-critical and disaster recovery IT assets throughout North America, Asia and Europe. Instead of replacing your EMC storage unnecessarily when the warranty period ends, rely on us to help you get the most from your Connectrix investment.
Raising the bar to provide more value.
What makes our EMC Connectrix maintenance and support service so strong is our people, parts, process and large investment in our Connectrix support infrastructure. We don’t just fix failing EMC equipment, but raise the bar to its furthest height by providing expert guidance, creating innovative solutions and building advanced support tools that ensure the highest quality service, delivered consistently across your enterprise.
Reasons to choose us for your EMC Connectrix hardware maintenance and support:
- Global service availability
- 100+ SMS-owned and operated brick and mortar service centers located around the world, staffed by our employees and stocked with our owned parts inventory
- 450+ highly trained, cross-functional field engineers located worldwide
- Level 3 & 4 global technical support via 60+ member central engineering team
- Flexible Level Agreement (SLA) options that meet or exceed industry standards
- US-based multilingual call center that does not rely on scripted responses and quickly triages and assigns incidents to local service teams
- Contract, asset and incident management via our proprietary SaaS application - singlePoint®
- Dedicated service assurance team to seamlessly transition to SMS support
- Numerous methods for initiating a service request
- Field engineers arrive on-site with tested parts in-hand.
Scalability that simplifies, providing expert resources when and where needed.
We offer a suite of complementary IT support services designed to provide you with common and custom solutions to meet your difficult challenges. Our IT services suite includes:
- IT hardware sales
- Deployments and installations
- Data center inventory and audits
- Secure hardware asset recycling and disposition
- Smart hands / IMAC services
- Data center migrations and relocations
- Strategic sourcing.
EMC Connectrix Product Support Listing
Note: Not all supported products may be listed.
|Connectrix Model Number||Connectrix Family||Description|
|Connectrix Model DS-16B||Connectrix Brocade||Switch, 1GB 16 Port Fibre Channel|
|Connectrix Model DS-16B2||Connectrix Brocade||Emc 2GB 16-Port Departmental Switch|
|Connectrix Model DS-16B3||Connectrix Brocade||Switch, Emc 16-Port Full Fabric|
|Connectrix Model DS-16M||Connectrix Brocade||Switch, 16-P0Rt, FC, San|
|Connectrix Model DS200B||Connectrix Brocade||San Switch Brocade|
|Connectrix Model DS-220B-FF-0||Connectrix Brocade||Switch, 16-Ports FF w/8 Active|
|Connectrix Model DS-24M2||Connectrix Brocade||Switch, CLARiiON 2GB Departmental|
|Connectrix Model DS-300B||Connectrix Brocade||Connectrix Ds-300B 8/24P Base Switch|
|Connectrix Model DS-32M2||Connectrix Brocade||FC Switch, 2GBps, 32 Ports w/Optics|
|Connectrix Model DS-4100B||Connectrix Brocade||Switch, Badged Brocade 4100,4/32|
|Connectrix Model DS-4400M-08||Connectrix Brocade||Switch 4GB 8/16 FC Port Shortwave|
|Connectrix Model DS-4700M-16||Connectrix Brocade||Switch, 4GB, 32-Port, Sw, w/16 Act|
|Connectrix Model DS-4900B||Connectrix Brocade||Switch, 64 Port San/32|
|Connectrix Model DS-5000B||Connectrix Brocade||Switch, 4/32 San, 32 Port|
|Connectrix Model DS-5100B||Connectrix Brocade||Switch, Connectrix DS-5100B 24-Port 8GB|
|Connectrix Model DS-8B||Connectrix Brocade||Switch, 8 Port Connectrix Single FC Dept|
|Connectrix Model DS-8B2||Connectrix Brocade||Switch, Brocade 3200, 8-Port, 2GB, FC|
|Connectrix Model DS-8B3-FF-0||Connectrix Brocade||Switch, Ds8B3 8-Port Full Fabric|
|Connectrix Model ED-10000M||Connectrix Brocade||Chassis 2 SWMS 0/256 Ports Director|
|Connectrix Model ED-140M||Connectrix Brocade||Switch, 140-Port FCDirector|
|Connectrix Model ED-24000B||Connectrix Brocade||ED-24000B Director Chassis No Port|
|Connectrix Model ED-48000B||Connectrix Brocade||Switch, Brocade 48000 Silkworm|
|Connectrix Model ED-5000||Connectrix Brocade||Director, FC, 32 Modules|
|Connectrix Model ED-6064||Connectrix Brocade||64 Port FICON Director With IBM Cup|
|Connectrix Model ED-6140||Connectrix Brocade||Intrepid Ed-6064 Director Base|
|Connectrix Model ED-64M||Connectrix Brocade||Switch, Connectrix Director, 64 Port|
- IBM Maintenance
- Wintel & x86 Maintenance
- NetApp Maintenance
- Hitachi Maintenance
- Cisco Maintenance
- HP Maintenance
- Dell Maintenance
- EMC Maintenance
- Sun/Oracle Maintenance
- Fujitsu Maintenance
- Specialty Devices
Increase productivity and protect your budget with IT hardware from SMS.
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