EMC2 Maintenance Services

Providing advanced EMC maintenance solutions that allow for a greater ROI.

SMS is the only proven alternative available in the marketplace for post-warranty EMC2® hardware maintenance and support services. We have strategically built a new standard for responsive, cost effective, independent maintenance for most EMC products. By choosing SMS, you can keep your post-warranty EMC products for as long as you choose, significantly controlling both operating and capital equipment expenses.

With EMC maintenance services from SMS, your EMC storage systems are protected using vPoint℠, our proprietary remote alert, diagnostics, and repair application. vPoint is designed to safeguard your business from storage downtime by proactively alerting our EMC support engineers to any system malfunction, and then enabling those engineers to diagnose, and even make repairs, remotely.

EMC is one of the most reputable storage and solutions companies in today's marketplace. Their hardware has been popular within several industries around the world for many years. Despite EMC's popularity and reputation, hardware users have experienced difficulties when they strategically choose to use their hardware well beyond the established warranty. The issues of ongoing support are easily solved with the EMC maintenance and support solutions available from SMS.

SMS supports the following EMC product families:

EMC Symmetrix™ Support

You originally chose EMC Symmetrix because of its reputation for reliability. Now you can keep your EMC Symmetrix as long as you choose, without sacrificing quality of service. SMS provides:

  • Fast maintenance response for slow performing or failing DASD arrays
  • Remote monitoring quickly identifies points of failure
  • Field engineers take needed action, but will escalate any major issues to our EMC support specialists if necessary.

EMC CLARiiON™ Support

Clients choose EMC CLARiiON because it is very user-friendly network storage for small to medium businesses. SMS provides:

  • Remote monitoring that quickly identifies points of failure
  • The SMS EMC support team can diagnose problems quickly, eliminating triage and minimizing delays
  • Failures are quickly routed to one of our EMC CLARiiON Specialists.

The SMS EMC support solution offers a great alternative to EMC CLARiiON owners who want to retain their hardware, but don't want to pay for overpriced EMC or Dell maintenance.

EMC Celerra™ Support

Now you can keep your EMC Celerra as long as you choose, without sacrificing quality of service. SMS provides:

  • Fast maintenance response
  • Remote monitoring quickly identifies points of failure
  • Field engineers take needed action, but will escalate any major issues to the EMC Specialist if necessary.

EMC Connectrix™ Support

EMC Connectrix switches keep the most demanding SAN environments up and running. SMS EMC Connectrix maintenance and support can:

  • Increase your uptime with our HotSpares parts sparing strategy
  • Emulate your configuration in our local offices to ensure quality implementation
  • Decrease your post-warranty support costs and decrease your capital expenses.