Data Center Support Services & Hardware Maintenance

Our IT hardware maintenance and support service provides organizations with an independent, OEM alternative for post-warranty IT hardware support on mission-critical, non-critical and disaster recovery IT assets throughout North America, Asia and Europe. Instead of upgrading your IT equipment unnecessarily when the warranty period ends, rely on us to help you get the most from your CAPEX and OPEX with our server maintenance and storage support services.

Data center hardware maintenance including server support and storage support.

With highly skilled technical personnel, a sophisticated IT hardware support infrastructure and proprietary support tools, we provide expert support for virtually any IT hardware from most major manufacturers including:

  • IBM® server maintenance and storage expertise
  • HP® server maintenance and storage expertise
  • Dell® server maintenance and storage expertise
  • EMC® storage expertise
  • Sun®/ Oracle® server maintenance and storage expertise
  • NetApp® storage expertise
  • HDS (Hitachi®) storage expertise
  • Fujitsu® server maintenance
  • Cisco® networking hardware support
Reasons to choose us for server maintenance and IT support:
  • Global service availability
  • 100+ SMS-owned and operated service centers worldwide
  • 450+ highly trained, cross-functional field engineers located worldwide
  • Level 3 & 4 global technical support via 60+ member central engineering team
  • Remote error alert/call-home, diagnostics and repair availability on enterprise servers and storage arrays
  • Numerous methods for initiating a service request
  • Field engineers arrive on-site with tested parts in-hand
  • Aggressive escalation procedures
  • Strategic stocking locations for parts and complete systems

Real-World Success – Multi-Vendor Support for Banking Services

A well-known banking services brand required more comprehensive multi-vendor IT hardware support. After their careful due diligence, they found our infrastructure, technical expertise and proprietary support tools to be extremely impressive.

In addition to signing up for our IT hardware support services, they also purchased a block of hours for our smart hands service, providing them as-needed support for any IMAC service and support needs.

Our client’s decision to use us for their IT maintenance not only satisfied their multi-vendor support requirement, but also reduced their costs over 25 percent compared to their previous provider.


Local IT support flexibility, stringent global standards.

With our locally global support model, we tailor our IT hardware maintenance service to meet your local IT support requirements, but operate within our globally standardized process structure to ensure a consistent level of quality and service delivery across your enterprise. We also provide a flexible and accommodative service structure, tailored SLAs and include advanced IT asset management tools.

With every new client, we perform a thorough service assurance process, followed by our parts sparing process with guidelines that exceed OEM specifications and standards. To minimize client risk, we never deny service due to inaccurate IT inventories, oversights or clerical mistakes, and respond quickly to remedy IT hardware failures on equipment that was inadvertently excluded from the contract. Ongoing support is provided by our:

  • Real-World Success –                     Multinational Petroleum Company

    A multinational petroleum company wanted to replace their IT hardware support incumbent due to issues of service consistency within their three primary data centers and one disaster recovery facility.

    The company was also planning a data center relocation shortly after their IT support provider transition. Once our support model was proven effective and consistent, we were awarded the contract. We also lead the data center relocation and are saving them $1.5 million annually on IT hardware maintenance.

    Global service delivery team
  • Central engineering team
  • Field services teams
  • Product development teams
  • Product management teams
  • Global logistics teams.

IT support independence provides freedom.

Being independent, without incentive or pressure to sell you new equipment, you get a service partner that is always looking out for your best interests. No other global independent server maintenance and storage support provider has the deep expertise and infrastructure to provide a truly cost-effective alternative to manufacturer support models or their end-of-support sales strategies.

As a truly scalable IT service and support provider, we offer a full suite of complementary IT services to help keep your job simple, such as:

  • Integrated software support
  • Professional services that include platform family health checks
  • Storage and server maintenance assessments that include optional hardware sales and upgrades, installations and data migrations
  • Staff augmentation support
  • Secure asset repurposing or recycling during any hardware refresh or upgrade.

Real-World Success – Approached by a major OEM

We were approached by a major OEM who needed a vendor to support their EMC client base throughout North America, Europe, China and Southeast Asia. Their VP of procurement and storage practice learned about our advanced infrastructure, expertise and tools, and also that we were the only independent in the world that could support the EMC Symmetrix DMX3 and DMX4 product lines.

Upon completing their technical due diligence, we were awarded the EMC hardware support contract. In addition to having only one vendor to rely on for their global support requirements, we are also saving the OEM $2 million annually.

With a unique combination of experience, capability, flexibility and global reach, no other company can match the benefits and value of our IT hardware maintenance and support service. Please visit our website at to learn more about how we can help your business.

OEM & Product Line Support Listing

Note: Not all supported OEMs or product lines may be listed.
OEMProduct LineOEM Product Line 
IBM®zSeries/System zEMC®Symmetrix
IBMpSeries/System pEMCVNX
IBMiSeries/System iEMCCLARiiON
IBMEnterprise Storage Systems (ESS)/SharkEMCCelerra
IBMIBM Tape LibrariesEMCConnectrix
Oracle®/Sun®SPARC Enterprise ServersHP®Intergity
Oracle/SunClassic SPARC Servers and Ultra WorkstationsHPProLiant
Oracle/SunSun Fire ServersHPHP 9000
Oracle/SunSPARC Enterprise M ServersHPAlphaServer
Oracle/SunSPARC Enterprise T ServersHPHP 3000
Oracle/SunSun Fire V ServersHPStorage Systems
Oracle/SunSun Fire X ServersCisco®All legacy and current routing, switching & security products
Oracle/SunSun Netra ServersNetApp®FAS
Oracle/SunSun StorEdge ArraysNetAppF Series
Oracle/SunSun Tape LibrariesNetAppR Series
Dell®Dell PowerEdge ServersNetAppIBM Branded Filers (N series)
DellDell PowerVault StorageHitachi Data Systems® (HDS)WMS
DellDell PowerConnect SwitchesHitachi Data Systems (HDS)AMS
Lenovo®xSeries/System xHitachi Data Systems (HDS)99xx
Fujitsu®PRIMEPOWERHitachi Data Systems (HDS)USP
Xerox®Most product linesHitachi Data Systems (HDS)USPV / USPV M
Lexmark®Most product linesHitachi Data Systems (HDS)HP Branded Hitachi Storage
Brocade®Most product linesHitachi Data Systems (HDS)Sun Branded Hitachi Storage