Upgrading to newer large systems, servers and storage is expensive, time consuming, and filled with application risk.  SMS provides you with a responsive and viable support option that in many cases, you cannot get from the manufacturer.

We offer competitive pricing for support that is responsive, technically excellent and devoted to customer service.

With the best value in large-system hardware maintenance in the industry, SMS delivers the best service with the highest level of expertise. Just like what the manufacturer promises, we offer:

•   IBM zSeries z9 BC (IBM 2096).

•   IBM zSeries z9 EC (IBM 2094).

•   IBM zSeries z990 (IBM 2084).

•   IBM zSeries z890 (IBM 2086).

and more.

With the best value in large-system hardware maintenance in the industry, SMS delivers the best service with the highest level of expertise. Just like what the manufacturer promises, we offer:

•   IBM i5 Series  515, 520, 525, 550, 570, and 595

•   IBM iSeries     800, 810, 820, 825, 830, 840, 870, and 890

and more.

We offer maintenance services for all current and older models of large-system, IBM pSeries hardware, mid-range and small servers. The Big Picture models include:

•   IBM pSeries p560Q	•   IBM pSeries p570	•   IBM pSeries p590
•   IBM pSeries p595	•   IBM pSeries p670	•   IBM pSeries p680
•   IBM pSeries p690

and more.

IBM x86 Series servers have delivered value well beyond what IBM ever planned. Customers from all industries have told us that x86 servers are the foundation on which their businesses are built. You need to buy your support from SMS who will stabilize your support costs, and let you keep that x86 equipment for as long as you want!
For example, SMS supports the following servers:

•   IBM xSeries 205	•   IBM xSeries 225	•   IBM xSeries 235
•   IBM xSeries 100	•   IBM xSeries 3500	•   IBM xSeries 3800

and more.

We offer support services for most models of IBM tape, IBM disk, IBM VTS and IBM connectivity products like:

•   IBM Enterprise Tape      (3490, 3590, 3592)	•   IBM Open Systems Tape       (3582, 3588)
•   IBM 2105 Shark Disk       (ESS F20, ESS 800)	•   IBM Open Systems Disk       (FAStT 200, FAStT500)      (DS4000 Family, DS6800)
•   IBM 9037 Sysplex Timers	•   IBM 2109 SAN Switches

and more.

•   Flexibility: customizable SLAs, invoicing and payment terms.

•   24/7/365 service and Call Center for all mission critical systems.

•   15-minute response to page-outs, 2 hours on-site.

•   “Call Home” feature on all maintained hardware.

•   Customizable service levels; aggressive incident escalation.

•   Industry-leading field engineers supported by supervisory support.

•   Complete inventory of whole systems and critical back-up parts.

•   Preventive and remedial maintenance.

•   Available patch and EC-level updates.

•   Flexibility: customizable SLAs,  invoicing and payment terms.

•   Aggressive escalation involves senior engineers in all incidents.

•   24/7/365 service with 15-minute response to page-outs and 2 hours on-site.

•   “Call home” feature on all IBM hardware maintained.

•   Skilled and cross-trained engineers backed by supervisory-level engineers.

•   Comprehensive pSeries inventory of critical back-up parts.

•   Regular preventative and remedial maintenance.

•   EC-level and patch updates immediately available.

•   Proactive and regular reviews to improve support.

•   Flexibility: customizable SLAs, invoicing and payment terms.

•   Aggressive escalation involves senior engineers in all incidents.

•   24/7/365 service with 15-minute response to page-outs and 2 hours on-site.

•   “Call home” feature on all IBM hardware maintained.

•   Skilled and cross-trained engineers backed by supervisory-level engineers.

•   Comprehensive xSeries inventory of critical parts stocked locally.

•   Regular preventative and remedial maintenance.

•   EC-level and patch updates immediately available.

•   Proactive and regular reviews with client to improve support.

•   Flexibility: customizable SLAs, invoicing and payment terms.

•   Aggressive escalation involves senior engineers in all incidents.

•   24/7/365 service with 15-minute response to page-outs and 2 hours on-site.

•   “Call home” feature on all IBM hardware maintained.

•   Skilled and cross-trained engineers backed by supervisory-level engineers.

•   Complete IBM storage inventory of all critical back-up parts kept locally.

•   Regular preventative and remedial maintenance.

•   EC-level and patch updates immediately available.

•   Proactive and regular reviews with client to improve support.

•   Flexibility: customizable SLAs, invoicing and payment terms.

•   24/7/365 service and Call Center for all mission critical systems.

•   15-minute response to page-outs, 2 hours on-site.

•   “Call Home” feature on all maintained hardware.

•   Customizable service levels; aggressive incident escalation.

•   Industry-leading field engineers supported by supervisory support.

•   Complete inventory of whole systems and critical back-up parts.

•   Preventive and remedial maintenance.

•   Available patch and EC-level updates.