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SMS delivers responsive, high level support for IBM zSeries Systems
IBM Support Workbench

Since 1981,  SMS delivers highly responsive, mission critical support in the data center for AIX, Unix and Windows systems.
 
Based on customer need for a single point of contact, SMS extended our coverage for IBM zSeries, IBM iSeries and pSeries systems to include most of those systems.
 
Asset Management Service Contract Management Site Management
SMS and IBM zSeries Why Use SMS for IBM Support in your Data Center?
 
Every data center is different.  To accommodate these differences you need to be flexible, innovative and clear on your mission.  Our mission is responsive delivery of world class support services on mission critical systems.  Customers demanded that we be cost effective as well.  Today we deliver:
  • Flexibility to customize SLAs, invoicing or payment terms.
  • Aggressive escalation that involves senior engineers in all incidents.
  • Call home feature on all IBM hardware maintained.
  • EC-level and patch updates immediately available.
 
Service Levels Available Manufacturers We Support Locations We Cover
What IBM Professional Services are Available from SMS? Professional Services in Action
 
SMS delivers technically focused,  cost effective professional services for short term engagements. We offer advice on capacity planning, for systems usage, as well as storage planning and design. We deliver:
  • EC-level and patch updates immediately or via a planned upgrade approach.
  • Hardware and software feature upgrades and add-ons.
  • Proactive and regular client SLA reviews to improve support and performance.



Joe Scordino, President,  404-321-5801

Dave Gorka, Vice President, Marketing  


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