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| Dear Dave, |
As an SMS customer you have known us for
years through our responsive, and
personalized support that sets the standard
for independent
maintenance. The new SMS call center,
onePoint, enhances our mission
by adding live, world class, call
handling, call
tracking and problem
resolution features.
If you
would like to engage the new features
found in onePoint, then begin using the
877-405-0330 phone number shown above.
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| onePoint
Summary |
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onePoint is
the name for the new SMS 24x7 call center
located in Charlotte, North Carolina. The
center is staffed by SMS technicians and is
designed to provide a faster and more efficient
response to your service needs.
Increased service quality
through better service call management is our
goal.
- We provide you with a complete
maintenance support option covering more product
lines than ever.
- We track the incident from start to
resolution.
- We went live on June 9th.
We deliver our service using experts who understand your
communications style, and
your technology.
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| We Live in a Demanding World
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The standard for performance is always moving
ahead. You either move with it, or lose
it. SMS doesn't run away from our SLA's - in
fact, we are constantly enhancing our service
levels and expanding our coverage, just to keep
you satisfied !
As a world class, U.S. based, technically
focused service organization, we
offer:
- Personalized care from the engineers you
have worked with for years.
- A centralized call center to provide prompt,
courteous service, and immediate attention to
your issue, whether it be urgent or routine.
- Broader services, covering more systems,
devices and platforms.
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| You CAN have it all, NOW
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As part of our onePoint
strategy, SMS is aggressively adding new
manufacturers to support a total
customer solution. We plan to support
every manufacturer found in your data center while
giving you:
- one Point to call:
877-405-0330.
- many Experts to respond:
877-405-0330.
- one Company you can trust
with all your support needs,
SMS.
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