Imagine that one of your mission critical systems is down, and you call the OEM, only to be told that the device in question is not covered under your current maintenance contract and to “Please provide a Credit Card Number” for further services.

SMS believes that all I.T. managers want experienced local technicians that have national backup if needed. When you have a service contract with SMS, you will never be denied service for:

• Missing device serial numbers
  
  
• Transposed device serial numbers
  
  
• Move, Add, Changes or Deletions (MACD) to your infrastructure that are overlooked
  
  

Site Audit and Inventory

Getting the serial number, IOS versions, Firmware versions and general equipment configurations correct is how we commence your SMS service. Your local SMS Field Engineer conducts this detailed audit as we order the systems and spares for HotSpares™ Services. Upon completion, your equipment is installed, powered up, tested, configured and run as if it were your production system in our local SMS Service Center.

Moves, Adds, Changes or Deletes (MACD) of equipment happens in your data center every day. If you forget to add equipment to your SMS Maintenance Contract, we will service that equipment using Fix-IT-First and then add it to your contract and adjust your monthly billing accordingly (restrictions apply).

This is a huge benefit for you because we capture the whereabouts of assets when it breaks and this serves as the “event” for adding the device to your maintenance contract.