SMS offers comprehensive independent maintenance support for products the Manufacturer has decided is End-Of-Life (EOL) or End-Of-Service-Life (EOSL). Our scope allows you to have a single source for all of your service requirements without having to succumb to the Manufacturers pressure of migrating.

We offer all of our service levels for these manufacturers:

Manufacturer	Mission Critical	Critical	Premium	Shared
Hewlett-Packard
HP 9000 Systems
HP 3000 Systems
HP Alpha Server Systems
HP Proliant Systems
HP Classic Compaq Systems
HP Classic VAX Systems
International Business Machines
IBM zSeries
IBM pSeries
IBM iSeries
IBM xSeries
IBM Peripherals
Sun Microsystems
Dell Enterprise Servers
EMC CLARiiON
Cisco Systems

Our customized per-server approach means that you only pay for the levels of support you actually require for the equipment supported. Acting as your Service Integrator, SMS will be the single point of contact for all your maintenance needs, regardless of whether that maintenance is from SMS or from the Manufacturer. This reduces finger pointing and simplifies service contract management.

SMS has proven expertise supporting complex heterogeneous multi-vendor data centers. SMS increases efficiencies by consolidating manufacturers across multiple hardware types and operating systems. In addition, we offer comprehensive reporting and analysis that identifies trends and provides actionable recommendations to lower your IT support costs over time.