SMS is a responsive, single point of contact, for multi-vendor hardware
maintenance services. We support data centers that use Hewlett-Packard, Sun Microsystems, IBM,
Dell, and Cisco Systems equipment. We help our customers reduce their IT costs by
providing a higher quality, more responsive alternative to overpriced manufacturer
maintenance.
Our Core Support consists of:
| Support
Differentiator |
Description |
| Hot
Spares™ |
When a service
call is made, SMS Field Engineers diagnose the problem,
and show up on site with part in hand ready to
repair your system. These parts came from fully
operational systems that we keep in our local
service centers. SMS will swap-out a malfunctioning
component and get your system up quickly, then take the
component to the SMS Service Center where it is tested
to validate the repair.
|
| Fix IT
First™ |
Once you have a service
contract in place with SMS, you will never be denied
service for Missing device serial numbers, Transposed device serial numbers, Move, Add, Changes or Deletions (MACD) to your
infrastructure that are overlooked.
|
| All
Inclusive™ |
SMS extends HotSpares™ to include coverage of additional devices and product inventory
that ensures the recovery of your data center in the event of a localized disaster or abnormal event.
|
Contract Audit Services
Ensures that no system is double covered. Due to the complexity of data center, the manufacturers
often make mistakes where systems are double covered or included in coverage even after removal.
Mature Technology Service
Covers EOL and EOSL equipment. Obsolete systems have valuable historical data that may need to
be accessed. This service enables that capability.
These core services enable SMS to deliver to the highest level of customer satisfaction in our industry.
With thousands of reference accounts, you need to contact SMS for a service quotation.
|
SMS Line Card
Singlepoint 
Support Integration
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