• Do you have duplicate coverage on the same device?
   
• Do you have critical coverage for non-critical systems?
   
• Do you have multiple service contracts covering the same device?

SMS, as a service maintenance integrator, delivers service contract audits that always produce savings. SMS competitive pricing, absolutely produces savings over the Manufacturers Service.

The Gartner study shows:

SMS, as a Support  Integrator will save you money either by either:

1. Reducing the number of redundant maintenance contracts.
2. Replacing coverage for non critical devices.
3. Renegotiating with the manufacturer for better rates when faced with competition.

Service Contract Audit Description

SMS Field Engineers perform assessments for:

• Physical assets like servers and storage
.


• Intangible assets, like software, service contracts and leases
.

SMS always finds cost savings when we audit the Manufacturers service contracts. We examine your IT assets against your business needs. This tells us which systems need 24x7x4 and which systems need 8x5xNBD services. We:

• Audit your current Environment: SMS, with your consent, conducts a physical audit of your known IT assets against the manufacturer’s database of information. This information is used to eliminate unnecessary support expenses that include physical as well as software maintenance.



• Evaluate current Service Levels: SMS evaluates areas of exposure, lack of coverage and excessive coverage of devices for both hardware and software. We provide a concise report that includes industry standards, and expert recommendations that evaluate the necessary service levels.



• Provide Recommendations: SMS then recommends those systems whose support needs to be terminated; dropped; enhanced or modified.



• Management Program: Our singlePoint application enables you to manage devices that are covered under SMS maintenance, Manufacturer warranty, Manufacturer Maintenance or no coverage. The application is your singlePoint of contact for IT contract management.

These actions, when combined with the cost effective nature of SMS Independent Maintenance, provide you with up to a 38% reduction in your systems maintenance costs.