SMS has worked in thousands of data centers and we have seen many of the same problems over and over again.

• Where is this device located?
   
• When was it last patched, re-configured, backed up?
   
• Do you have the configurations for it? Where are they stored?
   
• Does it fail often?  How long does it take to fix?
   
• Is the device under warranty?  When does the warranty expire?
   
• Is the device under a service contract?  With whom?
   
• Do we have any available expertise on this device in our center?

To address these questions and more, SMS developed singlePoint^tm to serve as the data center mangers point of control for all your needs in the data center. singlePoint^tm succeeds where others fail because SMS has to manage it in order to guarantee your SLA's.  We use a SMS managed process to ensure control in your data center.  Briefly we:

• Perform a complete site audit to gather information of your current data center.
• Enable your entry of new equipment as it arrives into singlePoint^tm.
• Audit the new equipment arrival against the singlePoint^tm data to ensure conguency.
• Co-terminate SMS support with EOM support, warrany or warranty uplift.
• Attach special configuration notes, diagrams, configurations as PDF's or other.
• Dispose of the asset and maintain an environmental certificate of destruction.

All of this is available from a single console, that allows you to dynamically measure your SLA performance against your contracts with your various suppliers.

Who better to help you run your data center than the people who keep you up and running?