Our skills cover all the storage technologies and software that we support! For example, the CLARiiON Proactive Service would cover:

Systems Monitoring	The Array under SMS Proactive Service will be configured to send critical errors to SMS via modem, email or FTP services (Call home/Email home). SMS will call or email client’s primary and secondary contacts to advise them of any ongoing issue and proactively work on a solution. Reporting is Daily..
Patch analysis and management	SMS will proactively monitor and advise the customer of new releases of FLARE code, firmware, drivers failover software and Navisphere management software. You and the SMS Proactive Service advocate will discuss the recommended course of action. Frequency Options: Monthly, Quarterly, Yearly.
On-site technical service	I you purchase SMS Proactive Service for one or more storage arrays, the service includes on-site visits based on the frequency option, or equivalent. Possible service topics include availability, capacity, security, upgrades, and infrastructure management. You can choose an item from the service menu or work with the account manager to develop a customized technical service. Frequency Options: Monthly, Quarterly, Yearly.
Storage Health Check	SMS performs a thorough SAN analysis. This health check includes the following:
Discovery	Storage processor event logs. Storage processor configuration logs. Switch configuration and event logs. Storage array related host information.
Analysis	Review the logs and reports collected during the discovery phase and identify any current or potential issues in the environment. Advise the customer of the results of the analysis and identify a proper course of action for service delivery.
Service Delivery	Resolve any identified current issues or potential issues in the environment. Upgrade or update array software. Array base firmware – FLARE code. Disk firmware update (if necessary). Array base layered application software. Upgrade or update FC switch firmware. Upgrade array related host drivers, agents, failover software and management software. Upgrade HBA firmware, HBA driver, HBA utilities. Navisphere agent, Navisphere CLI. PowerPath. Host based array related application software.
Project Closeout	Verify successful reboot of the array. Verify FC connectivity. Verify LUN access. Verify failover software functionality. Verify functionality of layered applications. Verify delivery of critical alerts to SMS (Email home/Call home). Provide documentation of all worked performed. Frequency Options: Monthly, Quarterly, Yearly.
Telephone assistance	SMS can also provide basic information and telephone assistance to help you with the installation of basic array related hardware/software packages. Frequency Options: Weekly, Monthly, Quarterly, Yearly..