Do you need someone to tend your systems while you tend to your business?
Do you want an expert just to re-assure you that your computers are performing to specification?
SMS delivers the
Professional Services you need at prices you can afford! It
doesn't matter if you need an expert for an hour, a day, or a year.
We offer:
- If you need an expert to check on a
system once a quarter, we have a solution.
- If you need an expert to administer your
system daily, weekly, monthly, we have a solution.
- If you need a special solution like
moving your data center once, we have a solution.
Our skills cover all the systems and storage that we
support!
|
Service |
Delivery Frequency |
Brief Description |
Systems Monitoring
|
Daily |
SMS will
check all device systems logs via Real-Time Monitoring and/or Explorer Scripts. The results
are reported back to SMS field engineers in your geographical
locations so that proactive remediation can occur, if needed.
|
|
OS patch analysis and management
|
Monthly
Quarterly
Yearly |
This service covers the OS and
related sub-systems. The field engineer will discuss the
recommended patches with you and their applicability to your
devices.
|
|
On-site technical service
|
Monthly
Quarterly
Yearly |
This service includes
availability, capacity and performance, security, upgrades, and infrastructure management.
You can choose an item from the service menu or work with the account manager to develop a customized technical
service.
|
|
System-wise health check
|
Monthly
Quarterly
Yearly |
SMS uses diagnostic tools to assess the computing environment
your devices. A series of diagnostic tests will be performed to compare
your computing environment to accepted system management practices.
SMS then provides a report that details the findings, highlighting the conditions that require resolution or investigation, and recommends a suitable course of
action.
|
|
Telephone assistance
|
Daily |
SMS will provide basic information and telephone assistance to assist
you with installing patches, and Operating System
questions and or upgrades.
|
|
Overview of ProActive
