ProActive
Professional Services
Overview of ProActive
Devices Covered
Server Solutions
Storage Solutions
Updated 03.25.08
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Proactive Professional Services
Allow You to Focus on Your Critical Projects.
Contact SMS!
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Do you need someone to tend your systems while you tend to your business?
Do you want an expert just to re-assure you that your computers are
performing to specification?
SMS delivers Proactive Professional Services that puts a highly
trained computer professional, on your staff at prices you can
afford! It doesn't matter if you need an expert for an hour, a day, or a year.
We offer the following variables:
- If you need an expert to administer your
system daily, weekly, monthly, we have a solution.
- If you need an expert to check with you
on-site or remote, we have a solution.
- If you need an expert for an special
technology, we have a solution.
Our skills cover all the technologies and software that we
support!
Systems Monitoring
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The servers under SMS Proactive Service will have their system logs
checked via Real-Time Monitoring, crontabs, logwatch and/or Explorer Scripts on a periodic
basis. The results will be reported back to SMS Proactive Service advocate along with the hardware engineers in the geographical
locations so that remediation can occur, if needed.
Frequency Option: Daily reporting.
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OS patch analysis and management
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Operating system patch analysis and management is provided for operating system environment installed on a single server. The patch analysis covers the OS and
related sub-systems, if installed on the server. The SMS Proactive Service advocate
will discuss the recommended patches with you, based on the
frequency options you select.
Frequency Options: Monthly, Quarterly, Yearly.
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On-site technical service
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For customers who purchase SMS Proactive Service for one or more servers, the service includes
technical services based on the frequency option, or equivalent. Possible service topics include availability, capacity and performance, security, upgrades, and infrastructure management.
You can choose an item from the service menu or work with the account manager to develop a customized technical
service.
Frequency Options: Monthly, Quarterly, Yearly.
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System-wise health check
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Periodically, SMS uses diagnostic tools to assess the computing environment of one server. A series of diagnostic tests will be performed to compare
your computing environment to accepted system management practices. SMS then provides a report that details the findings, highlighting the conditions that require resolution or investigation, and recommends a suitable course of
action.
Frequency Options: Monthly, Quarterly, Yearly.
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Telephone assistance
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SMS can also provide basic information and telephone assistance to assist the Customer with installing patches, and Operating System
questions, upgrades.
Frequency Options: Weekly, Monthly, Quarterly, Yearly..
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