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Updated 03.20.08

Do More in Your Data Center but Spend Less

Proactive Professional Services

Allow You to Focus on Your Critical Projects.

Contact SMS!

Are Looking for a definition of the SMS Proactive Quote and Go Services?

Congratulations, you found them!

SMS delivers Proactive Professional Services that puts a highly trained computer professional, on your staff at prices you can afford! It doesn't matter if you need an expert for an hour, a day, or a year. We offer the following variables:

If you need an expert to administer your system daily, weekly, monthly, we have a solution.
If you need an expert to check with you on-site or remote, we have a solution.
If you need an expert for an special technology, we have a solution.

Our skills cover all the technologies and software that we provide support for and more.

Service Option/Price Description

HP3000
Proactive
Service
PDF
Available
Annual/$500/Server
Monthly/$50/Server SMS will determine the system’s health and the risk to your electronic data. Our assessment will address the following issues:

What are the database and dataset capacities?

What are the CPU, memory and disc utilization statistics?

Which backup & recovery solutions are being used?

What high availability processes and procedures are in place?

What procedures are in place to recover corporate data?

Who is trained to recover critical corporate data?

Service Option/Price Description

Network
Support
Service

PDF
Available
Annual/$4800/Site
Monthly/$400/Site Retainer Support Agreement are included as an additional service offered as part of the Cisco hardware Maintenance Agreement.

Has to be used within the contract year.

Can’t be applied towards Network Services project work.

Reduced minimum billable hours (from 4hrs. to 2 hrs.) for On-Site support calls with a Retainer Support Agreement.

Provides advanced remote or on-site work whether it is subject matter expert advice for root cause analysis.

Network
Analysis
Service

PDF
Available

Annual/$2000/Site
A Network Analysis Report will be provided to you, detailing your company's network infrastructure.

Packet Capture: This is an on-site packet capture utilizing a protocol analyzer to be used for later analysis. The data targeted for capture is based upon the symptoms our clients are currently experiencing as well as targeting known configuration problems.

Analysis of Configurations & Diagrams: Based on the scope of the Network Analysis, the customer provided configurations and diagrams will be analyzed for Industry Best Practice, as well as problem analysis.

Network Analysis Reporting: This report includes an Executive Summary and Layer 2 (switching) and Layer 3 (routed) recommendations.

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