Who We Are

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Are you looking for local and responsive maintenance for your IT systems? Would you like a single point of contact for all your multi-vendor contracts? Would you like to view and manage the performance of these contracts from a single dashboard? Would you like a comprehensive approach to IT asset management? If you answered yes to any of these questions, SMS can help.  We are a  profitable, growth oriented, and technology driven company. If you need coverage for multiple locations with consistent delivery, SMS can help. If you need flexible service levels delivered on time and with confidence, SMS can help. If you are looking for transparency from your suppliers, then maintenance management from SMS can help.

Get a Quick Quote   Click here to get a quick quotation for the maintenance you require. We will provide you a formal quotation within 24 hours.

Responsive, Cost Effective, Nationwide Systems Support

With unequalled responsiveness and technical expertise, your customer support agreements deliver:

• Hardware and software "Smart" engineers local to your area and experienced on your systems.
• HotSpares™ ensure that our engineers arrive at your site with working parts in hand.
• Fix-IT-First™ guarantees that your problem will be fixed first regardless of what is on your SMS contract.
• Customer support plans that pinpoint the engineering resources and sparing levels needed to meet or exceed your SLAs.
• SinglePoint™ services for multi-vendor incident tracking and management that provides you with visibility to the status of all your assets and their performance.

Controlled, Comprehensive, Multi-vendor Asset Management

With unequalled transparency and detail, your IT assets are securely managed using our web based portal application, singlePoint™. With singlePoint™ we manage many of the issues associated with an asset's life-cycle including:

• Physical and technical makeup such as location, configuration, firmware levels and necessary engineering diagrams.
• Engineering status and reliability data like incident level, SLA scoring, and asset failure analysis.
• Maintenance management that covers the maintenance provider, contract entitlement and assignment letter.
• Asset disposition status like decommission dates, erasure documents and recycling certificates.

Technical, Cost Effective, Professional Services

With unequalled focus on infrastructure related technical issues we offer:

• Packaged services that cover focused data center tasks in the multi-vendor environment.
• Data center IT equipment move services that cover a basic box move to a complete data center relocation.
• Technical services when you are looking for a rare skill-set, a well defined service, or an equipment installation.