Our goal at SMS is to eliminate the complexity and costs associated with managing large and diverse technology inventories, configurations, locations, and associated support contracts for our clients.
Fix-IT-FirstTM
SMS will populate our singlePointTM application with all your assets and track all contract adds, changes, and deletes. If our clients miss a device or inventory item, our Fix-IT-FirstTM policy will ensure you will receive coverage on any asset that is not on your contract, as long as you have a support agreement in place with SMS and we have local replacement parts.Service Continuity
SMS will never deny you service for missing or transposed device serial numbers, or for moved, added, or changed equipment to your infrastructure overlooked by us. We will take your call, work with you to get the device up and running, and then get the asset covered under your existing service agreement with SMS.Call Center Support
SMS will work every call as if it is the most important call of the day. We understand that your time is valuable and we will work as quickly as possible to get your call into the hands of the qualified engineers who can get you back up an running.
- Our hold times are less than the national average.
- Our abandon rates are less than the national average.
- Our people are more experienced than the national average.
We achieve our service levels with our customers which is reflected in our 99.7% customers retention rate.
We also understand your expectations with respect problem ownership, with SMS you will not see finger pointing when you have an issue.
We will stay with you until the problem is resolved.