If you are looking to eliminate the complexity and costs associated with managing multi-vendor environments and the associated support contracts, then SMS is your best choice.

Fix-IT-First™

Our Fix-It-First™ policy ensures that you will never be denied coverage due to an administrative oversight. As an SMS customer, if a device fails that was mistakenly not covered by your service contract, SMS will respond to your call on a best effort basis and get you back up and running as soon as possible.

There is no “denial of service” due to administrative errors. All SMS contract modifications or time and materials charges for the incident will be worked out with you after you are up and running again.

Service Entitlement

We will never deny you service for missing or transposed device serial numbers or for moved, added, or changed equipment to your infrastructure overlooked by us. We will take your call, work with you to get the device up and running, and then get the asset covered under your existing service agreement with SMS.

Call Center Support

We work every call as if it is the most important call of the day. Your time is valuable and we work to get your call into the hands of the qualified engineers who can get you back up and running.

  • Our hold times are less than the national average.
  • Our abandon rates are less than the national average.
  • Our people are more experienced than the national average.

Our 99.7% customer retention rate speaks volumes regarding our attention to customer service.

  


SMS Locations
go Get a Quick Quote
  Click here to get a quick quotation for the maintenance you require. We will provide you a formal quotation within 24 hours.

Eliminate finger pointing with maintenance services from SMS. We stay with you until the problem is resolved!