What We Do

Our customers experience the best support in the industry as evidenced by our 99.7% customer retention rate.

• We are local to our customers.
• We arrive on-site with working parts, tools, and test equipment.
• We are trained on both your hardware and software.
• We have a working knowledge of firmware, OS and IOS, as needed.

When a part failure is detected, we take the required parts for your system from our working lab environment and perform an equipment swap at your site. We call this our HotSpares™ replacement program. HotSpares™ does not end our quality control process.  The suspect part is removed from your facility and inserted into our Service Center lab where it is tested.  When the problem appears in our lab, we know we have resolved your problem, and we replenish the defective part.

We support all assets found in your data center

Servers Are you tired of EOL notices from your OEM that prompt system upgrades? Are you looking to support a multi-vendor environment? Are you looking to support your production or test environment? Are you concerned about time to respond or time to repair? Storage Do you need to reduce post-warranty support costs? Do you want to avoid an unnecessary capital equipment expense? Do you need a reliable backup mechanism? Networks Are you looking to support multiple locations? Do you want to keep your current infrastructure forever? Are you paying for IOS support that is no longer needed or provided? Software Do you pay for OS patch support that is no longer necessary? Do you pay for OS patch support that is no longer available? Do you need skills on software that are rare or tough to find? Contracts Are you sure your coverage matches your need? Are you sure all of your devices are covered? Are you paying for coverage on decommissioned devices? Would you like to have your all your contracts co-terminated? Would you like a single point of contact for all your service?

Get a Quick Quote   Click here to get a quick quotation for the maintenance you require. We will provide you a formal quotation within 24 hours.

We reduce Capital Expenses

Our customers keep their assets longer and experience greater return on investment from those assets.

When our customers look at the lifecycle of an asset, they realize that the greatest capital cost is the cost of acquisition.  SMS looks at an asset from acquisition through its service life, and on to retirement.  Our goal is to help you minimize the ongoing operating costs, and maximize the asset's useful life.  Put another way, we help you reduce your total cost of ownership.  We can help in the following ways:

• Acquire the product from the OEM, a certified reseller or an independent broker.
• Maintain the product by blending the OEM warranty with SMS support to maximize its useful life.
• Retire the asset to recapture value, if possible, while certifying eco-friendly and secure disposal.

Our goal is to extend the useful life of the asset well beyond what the original manufacturer intended.