Maintenance Management

• Do you have more than one IT equipment maintenance provider?
• Would you like to have automated SLA reporting for every provider?
• Would you like to have a single number to call for all of your maintenance?
• Would you like to view and manage these capabilities from a single dashboard?

If you answered yes to any of these questions, you should see a demo of SMS's singlePoint™ web based portal for our Maintenance Management service. SMS sets the new standard for simplified, cost effective, third party maintenance for most IT products.

These problems and others have been addressed by the SMS maintenance management service using our singlePoint™ software for asset control and monitoring. We address data center management issues like:

Consolidating multiple service level agreements across multiple manufacturers into a single dashboard and integrated reporting tool. Providing you with a single number to call for all your IT support needs, regardless of the provider delivering the maintenance. Consolidating all of your asset reporting and tracking requirements into a single, secure, web-based portal. Delivering an annual site audit to capture important information regarding your assets, their location, and their software status. Providing the reassurance that every device is covered with the necessary maintenance by using our Fix-IT-First™ policy to roll devices into an SMS contract when needed.

Get a Quick Quote   Click here to get a quick quotation for the Maintenance Management subscription service you need. We will provide you a formal quotation within 24 hours.

SMS Uses singlePoint™ to manage your service entitlements

We use singlePoint™ to consolidate interactions with all maintenance providers and maintain all necessary paperwork for your service entitlement.  Our call center uses singlePoint™ to determine:

1. Is the failing device covered by SMS or another maintenance provider?
2. Do we have a maintenance management contract in place for this device?
3. With a maintenance management contract in place, SMS will:
   ►  Place a call on your behalf to the correct maintenance provider.
   ►  Provide the letter of assignment to the maintenance provider.
   ►  Provide the proof of entitlement for that device to the maintenance provider.
   ►  Monitor the situation until it is resolved by that service provider.
4. If a Maintenance Management contract is NOT in place, and there is no other service contract covering this device, SMS will initiate our Fix-IT-First™  policy.

singlePoint™ is used throughout the process for the organization, presentation and resolution of your incident using your entitlement with this maintenance provider.